Internet Retailing

Items tagged with 'survey'

One in seven delayed present buying until after Christmas

Overall activity was up 59% in the week leading up to the big day, says Shopping.com, but 14% of shoppers waited until after Christmas to bag the very best deals on their gifts

Christmas 2008: The winners step forward

Play.com, Debenhams and Amazon — plus a number of smaller online retailers — have all bucked the trend to report substantial increases in sales this Christmas

Win an iPod Touch with Adobe Scene7

It's the time of year when the folks at Adobe Scene7 do their annual global retail survey. This year, Internet Retailing will be getting first look at the results and everyone who completes the questionnaire will have the chance of winning an iPod Touch...

Christmas shopping surveys show glimmers of hope

Consumers aren't yet ready to throw in the towel and give up on spending for Christmas, say the latest shopping surveys. Yes, spending is likely to be down — but not everywhere and not by everyone

Etailers' "dumb" customer service exposed

A recent survey of customer service knowledge and response times finds no more than 5/10 FAQs answered correctly, and emails going unacknowledged for 100 hours or more. Still, this won't surprise many etail professionals wrestling with overlapping but non-communicating systems. The damage to sales comes from the fact that enquiries online are often from "pre-customers" qualifying the etailer...

'Brits don't go the distance for a bargain' - Pricerunner report.

According to the report, "Bone idle Brits are wasting £88.4 million a year by not venturing out onto the streets to bag a bargain. One in five Britons will not get out of bed to save a tenner on a purchase and one in ten would rather stay on the sofa than bank £50." While not quite at supermodel levels (ie not getting out of bed for less than £10k) this report makes fun reading and - crucially for a wet weekend - reminds us all as consumers, not as retailers of the sheer drugery that necessity-purchase shopping can be. Some aspects of the report are also covered in our Editorial.

Internet Retailing needs YOU! Recruitment survey.

In our January 2008 magazine we are investigating the issues of staff recruitment, skills and salaries within the e-retail industry and need your views.

High Street Retailers: websites worse this year than last

Webcredible's annual benchmark report on the customer experience on the UK's leading high street retailers' websites shows that - while overall the performance is a smidgin better,  half of the companies  have regressed.  Taking an estimate of the impact on revenues due to checkout abandonment, Webcredible claim an impact of £100m (ie 1% of the IMRG's £10bn Christmas estimate).


Internet Retailing needs YOU! Recruitment survey

In January we are investigating the state of skills, recruitment and salaries in the sector and we'd like your help to go beyond the anecdotal ("there are no skilled staff left in the world") to take the pulse of the etailing nation - we want your views! Emma Herrod has the details...


Adobe Scene7 2009 survey: Online Customer Experience – The Next Generation

How will leading retailers be improving the online customer experience next year? That's the central theme of this year's Adobe Scene7 retail survey. Take part and you can keep ahead of the curve by finding out what other online businesses plan to do in the year ahead. You could even win an iPod Touch...

Moneysupermarket gives consumers a new way to window shop

The online price comparison service has unveiled the UK's first price comparison enabled shop window, which lets Oxford Street shoppers check prices as they go

The Retailers New Year Resolution: Personalisation to all

65% of consumers check into an internet retailer's reputation before making a purchase and most are now happy they get the same level of service online as they do in-store

Educated people more likely to have internet access

Whilst almost all university-educated young men from the South East are now online, more than half the nation's adults with no formal qualifications have yet to buy into internet access at home

cScape and e-consultancy.com Customer Engagement Survey

The third annual Customer Engagement Survey is out — deadline for completing the five minute survey is 21 October.

Online reputation now a key deciding factor with internet shoppers

65% of consumers check into an internet retailer's reputation before making a purchase and most are now happy they get the same level of service online as they do in-store

International survey shows retailers are most concerned about the basics online

Research shows keeping product information up-to-date and creating a compelling mix of merchandise are the key ecommerce issues for retailers...

Which? survey finds 30% of top online retailers are breaking the rules

Consumers champion Which? has found that sixteen of the 51 most visited online retailers are failing to comply with basic distance selling regulations — but many online retailers scored extremely highly amongst the 8,000 Which? readers surveyed

Keynote releases first Christmas 2008 weekly performance statistics

The monitoring firm is tracking the responsiveness and reliability of top online retailers in the run up to Christmas and into January 2009 — and is providing a weekly scorecard along the way

PayPoint lets consumers pay by cash for online shopping

'Cash Payments' lets online retailers offer customers the option of paying by cash — whilst also providing quick and automatic assurance that goods have been paid for before they are despatched. The service also allows for age checks to be made when age-restricted items have been ordered

Three quarters of consumers say poor website usability has put them off dealing with a company

A new online conversion survey finds the internet is now the first port of call for consumers looking into making a purchase, but poor website design turns many away and shoppers are crying out for more personalised service

Next Monday set to be the UK's busiest online shopping day

Monday 1 December was the busiest day of the year for the UK's online retailers so far — but Monday 8 will be busier, says IMRG, with British consumers splashing out £320million that day...

High street faces worst conditions since 1965

Sales on the high street will decline every year until 2014, says Verdict, as the BRC reveals sales fell by 2.4% last month.  Only supermarket and online sales are predicted to grow...

Performance Index: Internet retailers pull through Mega Monday, but HMV falls flat

Seven of the 13 top retailers surveyed managed 100% uptime on Mega Monday, but HMV.com missed almost half the day...

Performance Index: Debenhams' availability down to 28% over last week

Keynote's weekly report on the responsiveness and availability of top retail websites in the run up to Christmas shows just how badly Debenhams has performed over the last seven days, and how the other top sites are faring too...

Consumers' tender green shoots threatened by credit crunch costs

The majority of consumers say they are aware of the need to do more to lead a 'greener life' — but the high cost of greener goods is discouraging half of them from acting. What does being green mean online and do consumers really care?

Performance Index: Christmas and New Year results

Keynote has reported a consistently strong performance from top online retailers, in terms of both availability and response times, during the vital Christmas and New Year period

New survey on shopping comparison sites wants to know your point of view

Take part in E-consultancy's new shopping comparison sites survey and get a free copy of the findings...

Latest sales stats: Both retailer and consumer confidence levels hit all-time low

Hardly a moment has gone by this week without the announcement of yet another set of gloomy retail sales figures and forecasts. The only highlight? Fewer retailers are actually going bust — for now...

Performance Index: Most top retailers now managing 99%+ availability

House of Fraser stays on top this week, Debenhams recovers — but Littlewoods and HMV suffer downtime and slow page loads

Snow Valley's annual Online Retail Delivery Report now out

The ecommerce specialist placed orders with 107 retailers to find out who offers what kind of delivery service — and if the deliveries live up to their promises

Customer loyalty does still exist — but free delivery and special offers are now the key retailer deciders

GSI Commerce's 2008 Consumer eTail Report, based on research by Yougov, has found that free delivery and special offers are the key deciding factors for online shoppers

Performance Index: HMV's troubles continue and only three of the retailers hit 100% availability

For the first time, House of Fraser wasn't at the top for both responsiveness and availability this week...