Click here
United Kingdom France Germany
The Hut Group expands as it secures £14m investment
April 16, 2010 – 2:03 pm | One Comment

It’s been a busy week for fast-growing online retailer The Hut Group. The fast-moving online retailer has unveiled two new e-commerce sites and new investment ahead of a stockmarket flotation.

Read the full story »
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Content IN GERMAN. Do NOT enter anything in //just// this category – it’s a container for German-language items. Any content in this category goes to the .de german-language site and IS EXCLUDED from the UK/.net homepage. For German-related content in English, please use the “Deutschland” category.

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Browse through the sub-categories below for specific content

Industry, M-Retailing, Marketing, Strategy, Technology »

Mobile ‘stock comparison’ service aims to help retailers use apps to drive consumers back into stores
September 2, 2010 – 4:53 pm | One Comment

Start up company Udozi is aiming to harness the power of the mobile web to help retailers drive consumers back into their stores and get them shopping ‘the old fashioned way’. The company has launched an online and mobile service that aims to offer a stock comparison experience that allows consumers to search out goods that they need based on where they are in stock in relation to their location, reserve them and then go and collect them in store.

Read the full story »

PAYware brings card present payments to micro-merchants through iPhone
September 2, 2010 – 4:50 pm | No Comment
PAYware brings card present payments to micro-merchants through iPhone

Another day, another iPhone based card processing solution comes on the market. This time, PAYware from Verifone, is pushing its app-and-sleeve card reading solution at micro-merchants in the US, with plans for a second generation solution that will work in chip and PIN markets in Europe later this year

Shopping.com goes Android
September 2, 2010 – 4:42 pm | No Comment
Shopping.com goes Android

Following the successful launch of its m-web strategy and iPhone app earlier this year, online comparison website Shopping.com continues its move into mobile with the launch of an Android app for the UK market, marking the next phase of the company’s mobile strategy

Intuit and mophie turn iPhones into card readers
September 2, 2010 – 4:36 pm | One Comment
Intuit and mophie turn iPhones into card readers

Accounting software supplier Intuit and iPhone sleeve and charger maker mophie have become the latest paring to develop a device that turns the iPhone into credit card reader for the US market. Hot on the …

Portaltech first to launch UK retail app featuring PayPal’s Mobile Express Checkout
September 2, 2010 – 4:09 pm | No Comment
Portaltech first to launch UK retail app featuring PayPal’s Mobile Express Checkout

Portaltech and PayPal have partnered to help retailers offer their customers a fast and secure checkout experience on mobile devices. The move comes shortly after PayPal released its Mobile Express Checkout – a mobile optimised version of its Express Checkout service

Fashion names compete for share of UK online market
September 2, 2010 – 12:45 pm | 3 Comments
Fashion names compete for share of UK online market

Zara is the latest fashion retailer to sell online in the UK, following hard on the heels of Gap, and coming as H&M draws nearer to selling over the internet in this country. At the same time, eBay is pushing its own Fashion Outlet in a new advertising campaign.

MasterCard and Borderlinx agreement ‘to make cross-border shopping easier’
August 31, 2010 – 1:35 pm | No Comment
MasterCard and Borderlinx agreement ‘to make cross-border shopping easier’

UK retailers could be among the first to benefit from a partnership between MasterCard and Borderlinx that they say will make cross-border ecommerce easier for shoppers.

HMV branches into fashion sales
August 31, 2010 – 1:03 pm | One Comment
HMV branches into fashion sales

From tomorrow HMV will sell fashion for gig goers and music fans, selling brands such as Boxfresh and Eastpak in-store initially, while online sales will come in the future.

Internet Retailing 2010: Spotlight on House of Fraser
August 31, 2010 – 11:25 am | One Comment
Internet Retailing 2010: Spotlight on House of Fraser

For this week’s look ahead to our annual conference, Internet Retailing 2010, we spoke to Peter Callaway, director of ecommerce at House of Fraser. He’ll be speaking in track three of the conference, Making Cross-Channel Work, giving insights into the way House of Fraser has approached its move into ecommerce over the last three years. We caught up with him to find out about the learning curve involved.

JD Sports Fashion appoints SEO specialist
August 31, 2010 – 10:30 am | No Comment
JD Sports Fashion appoints SEO specialist

FTSE250-listed Sports clothing business JD Sports Fashion has appointed search specialists Epiphany Solutions to improve its online presence, and thus ecommerce revenue.

Online retail therapy alleviates office woes
August 31, 2010 – 10:15 am | 5 Comments
Online retail therapy alleviates office woes

Stressed or bored workers turn to online shopping for relief from office woes, new research has found. If found the key time to log on to internet retailing is 4pm on Wednesday.

Hybris and demand247 strike partnership
August 31, 2010 – 9:45 am | No Comment
Hybris and demand247 strike partnership

Ecommerce software company hybris and consultancy demand247 have signed a partnership agreement that will allow the consultancy to provide key solutions, including product content management expertise, to its clients.

Online service to help retailers use web to drive consumers back into stores
August 27, 2010 – 4:00 pm | No Comment
Online service to help retailers use web to drive consumers back into stores

Consumers will soon be able to find out which goods are in stock where when they search for them online or by mobile using a new service from Udozi.com. Udozi is currently signing up retailers to its service ahead of an October launch.

House of Fraser sees international delivery take off
August 27, 2010 – 12:11 pm | One Comment
House of Fraser sees international delivery take off

Last week House of Fraser launched international delivery from its ecommerce site. Internet Retailing talked to Robin Terrell, executive director of multichannel and international, to find out how the move has been received.

‘John Lewis at home’ could grow to 30 branches
August 27, 2010 – 12:00 pm | One Comment
‘John Lewis at home’ could grow to 30 branches

John Lewis says its ‘John Lewis at home’ stores could be opened in at least 30 locations across the UK. The update comes as it opens the second of the format which brings the online channel into the store.

Guest comment: Getting up close and personal
August 27, 2010 – 11:48 am | No Comment
Guest comment: Getting up close and personal

Andy Piscina, UK sales director of hybris software takes a look at the evolving online customer recognition landscape and its effect on customer engagement. He explores why leading e-retailers are turning to automated personalisation solutions to build stronger customer relationships and maximise revenues

‘I want it now’ generation more likely to shop in store
August 27, 2010 – 11:15 am | One Comment
‘I want it now’ generation more likely to shop in store

Younger customers research online, but are too impatient to wait for goods they buy to be delivered, says new research from Experian.

DRL uses ratings and reviews to boost traffic and product conversion
August 27, 2010 – 10:30 am | No Comment
DRL uses ratings and reviews to boost traffic and product conversion

DRL is using ratings and reviews technology from Bazaarvoice as it looks to make its Appliance Reviews site the first port of call for online shoppers researching white goods.

Online drives William Hill growth
August 27, 2010 – 9:30 am | No Comment
Online drives William Hill growth

Multichannel bookmaker William Hill saw profits rise following a strong performance in its online channel.

M-web sites winning out over apps 10 to one among mobile savvy retailers, says Adobe
August 24, 2010 – 3:00 pm | 6 Comments
M-web sites winning out over apps 10 to one among mobile savvy retailers, says Adobe

Retail and brand businesses surveyed by Adobe Systems are overwhelmingly looking to deploy mobile websites as their mobile strategy, rather than downloadable apps, by a factor or 10 to one. The first annual Adobe Scene …

Less than half of most popular UK retail websites are mobile optimized or have an app, as consumers move towards m-commerce faster than retailers
August 24, 2010 – 2:30 pm | 6 Comments
Less than half of most popular UK retail websites are mobile optimized or have an app, as consumers move towards m-commerce faster than retailers

Just four out of the top 20 most frequently visited retailer websites are presently optimised for mobile, and only eight of the top 20 have any kind of mobile application for smartphones, despite the fact that each month in the UK, a staggering 4.2 million consumers are visiting retailers’ websites using the mobile internet, finds a study