Customers can track the progress of their purchases online and are updated by text and email as soon as the goods arrive in-store.
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DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries.
Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive. And, if the recipient of the SMS knows that they won’t be in to sign for the package, they can reply and arrange for DPD to deliver on a more convenient date.
The launch follows an investment of £2m by DPD in developing the technology needed to support the one hour delivery window.
1,500 companies have already signed up for the service, including Three, Dixons Direct and iwantoneofthose.com.
The scale of home delivery hassles experienced by UK householders was highlighted in a recent survey by pollsters Opinion Matters, says DPD, which found that of 1,369 adults:
“Most online shoppers are busy people who love the ease of buying on the internet at any time of day or night but resent the inconvenience of waiting in all day for a delivery,” says DPD’s CEO Dwain McDonald. “That’s why we’re confident that our one hour service is the solution that shippers and shoppers alike have been waiting for. Consumers who value their time are more likely to re-order from retailers who proactively communicate with them to make the delivery experience as convenient as possible.”
“Our own research shows that 62% of online shoppers have experienced a failed delivery due to nobody being at home and a further 38% are put off purchasing because delivery times are too vague,” added David Smith, director of operations at IMRG. “That’s why we think that the new DPD offering will be welcomed by retailers and by their customers.”
In a move that could have a major impact on multi-channel retailers, the search giant is rumoured to be adding images of the interior of stores to its Street View function on Google Maps.
BT, Orange & Yahoo! inboxes are the most difficult to reach in the UK, according to the new edition of Return Path’s Email Deliverability Benchmark Report, with only 75% of legitimate marketing messages getting through to ‘the most marketer-unfriendly ISP’.
The percentage of consumers who feel the marketing emails they receive are irrelevant has increased 34% over the last year, e-Dialog has found.
Come to our JumpStart event in London on Thursday 11 February for a short, sharp and robust briefing on fraud and payments issues in online retailing.
According to market researcher TNS Infratest, the German mailorder market grew 1,7% in 2009, despite the critical economic situation. Market revenue reached 29,1 billion Euros.
Deutsche Telekom has updated its three packages of online shop solutions for small and midsize enterprises (SMEs).
European internet sales hit £127.7bn last year, according to new research from Kelkoo, and Poland, France and Spain will see the fastest growth in 2010.
The Mall in Luton has set up a Facebook page and a Twitter account to keep shoppers informed of the latest offers at all its retail stores.
A new British Population Survey analyses the growth in internet shopping by both consumers’ age and by their socio-economic grouping.
The seed, plant and horticultural goods merchant has replaced its manual recommendations system with Avail’s behavioural merchandising system.
Latest comments
Jignesh Ghaghada commented
Certainly good to hear, and good for customers. However, this is just one side of the coin. Cour...
Google adding shop interiors to Google Street View? - News: Everything-e commented
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