Online growth is the one bright spot in a retail industry now judged to be in recession by the latest KPMG/Synovate Retail Think Tank.

British businesses may be missing out on £850bn in sales because of poor customer service, says new research carried out for Best Buy UK.

House of Fraser website, now its biggest store, has been given a makeover. Social media and brands are to the fore in the new-look site.

Shopping baskets are being abandoned at ‘an alarming rate’ as shoppers look for the lowest prices, says Christian Koestler, president and chief executive of Lixto Inc, who considers what retailers can do about it.

Nightwear and loungewear multichannel retailer Hush has launched its redesigned website.
Hush was started by founder Mandy Watkins in 2003, working from her kitchen table, and is now a leading retailer in its sector, named by …

Amazon said its sales had grown faster than they have for a decade in its latest financial results. The company said a 51% rise in sales over the second quarter of the year was down to investment in areas including digital products and increased capacity.

Mobile Money Network, the one click mobile payment service launched earlier this summer by Carphone Warehouse owner Best Buy Europe and mobile money company Monetise is poised to go live with Carphone Warehouse any day now and is offering consumers a really easy, single click way to buy things

M-Retailing talks to John Milliken, MD,Mobile Money Network about the company’s plans to dominate the nascent mobile payments space and how consumers and retailers are now ready to start paying with mobile

In the second quarter of 2011, total retail search volumes grew by 27% compared with the same quarter a year earlier, driven by a rise in mobile search volumes of 216% year-on-year, says the latest BRC-Google online retail monitor study

For the first time ever, top retailers’ priority for IT investment is e-commerce and m-commerce, according to the latest annual IT in Retail research of the UK’s leading 100 retailers by Martec International, sponsored by BT Expedite

Sainsbury’s has joined the move to mobile with the launch of a mobile version of its general merchandise shopping website, allowing customers to shop for home and garden, appliances, technology, toys, games, sport and leisure products on their mobile devices

More than three-quarters (79%) of companies taking part in the global Econsultancy survey said the proliferation of devices such as smartphones and tablets was significant for their organisations, including 38% who said it was “highly significant”

Sluggish growth figures were published today, reflecting an economy that continues weak and where there has been a significant rise in the number of retailers, including multichannel traders, going into administration.

Philip Rooke, incoming chief executive at customized clothing company Spreadshirt.com, has big plans for the company. Chloe Rigby talked to him about his ambitions and the development of ‘c-commerce’.

Every week from now until our annual conference, Internet Retailing 2011, we’ll be bringing you a preview of the event. Over the coming weeks we’ll be talking to some of the key speakers at this year’s event, and giving insights into what the conference holds for you. This week we take a look at track one of the event, dedicated to The Customer.

Digital photo printer PhotoBox says it is well-set to take advantage of new opportunities in the personalised publishing market following its £120m acquisition of Moonpig.com.

Domino’s Pizza expects two-thirds of sales to be online by 2015, the company said this week, as it unveiled a 50% rise in online sales over the first half of its financial year.

ASOS has seen its social media followers grow faster than other UK retailers over the last three months, according to the latest Social Media Benchmark. The report from eDigitalResearch shows that ASOS has attracted almost half a million new followers since April 2011, twice as many as any other retailer listed in the report.

Today’s mobile users demand exceptional web experiences and highly satisfying, convenient, on-the-go mobile site speeds regardless of their mode of access – but they don’t feel they are getting what they want and, if they don’t get instant gratification, they pull out

Text messaging will be fundamental to the success of the mobile as a consumer engagement channel explains Andrew Dark, CEO, mBlox