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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Article Archive for April 2011

Debenhams multichannel expansion pays off
April 15, 2011 – 12:57 pm | 7 Comments
Debenhams multichannel expansion pays off

Debenhams has shown that widening the way consumers can buy its products through a multichannel strategy has paid off. The retailer this week reported an 82.4% jump in first-half sales at Debenhams Direct.

Online spending up by 14% in March: IMRG
April 15, 2011 – 11:37 am | 12 Comments
Online spending up by 14% in March: IMRG

UK consumers carried on spending online in March, today’s IMRG Capgemini e-Retail Sales Index found. But while sales were up by 14% on last year, there was evidence that shoppers were becoming more discerning about where they spend their cash.

Internet proves ideal for Ideal Shopping Direct
April 15, 2011 – 11:02 am | 2 Comments
Internet proves ideal for Ideal Shopping Direct

Ideal Shopping Direct, which has seen a 69.8% rise in internet sales, has reported a sharp rise in profits. The company said it had made significant progress towards becoming a multichannel retailer.

Want to get divorced? There’s an app for that
April 15, 2011 – 10:45 am | 4 Comments
Want to get divorced? There’s an app for that

The first App to provide a comprehensive guide to divorcing in England and Wales has been launched for those going through or considering separation – and aimed at saving hundreds of pounds in legal fees (and many hours of shouting and door slamming)

Guest comment: The emergence of the impatient consumer
April 15, 2011 – 10:15 am | 8 Comments
Guest comment: The emergence of the impatient consumer

Online consumer search and purchasing trends are changing. Liane Dietrich, managing director of LinkShare UK, explains, and considers how retailers can capture the attention of social shoppers.

More than half of Asos’ sales now abroad
April 13, 2011 – 12:21 pm | 7 Comments
More than half of Asos’ sales now abroad

Online fashion retailer Asos says most of its sales are now being made overseas. The company notched up growth in international sales of £144% in the year to the end of March 2011.

Flying Brands warns on profits
April 13, 2011 – 11:40 am | 7 Comments
Flying Brands warns on profits

Gardens to flowers catalogue and online retailer Flying Brands has warned profits for the year will be ‘materially below market expectations’ as consumer confidence weakens. Like-for-like sales for first quarter of the year were down by 19.8%.

Online consumer opinion matters
April 12, 2011 – 11:57 am | 21 Comments
Online consumer opinion matters

The opinions of online consumers matter when shoppers make up their minds about what to buy. That’s the case even when the purchase is to be made on the high street.

Online growth slows as UK retail sales hit low point
April 12, 2011 – 10:56 am | 10 Comments
Online growth slows as UK retail sales hit low point

Growth in online sales slowed significantly as UK retail sales took their worst hit for 16 years in March. The BRC says its retail sales index showed consumers stopped spending in the light of rising bills and falling house prices.

‘The personal shopper online’: Garmentology
April 12, 2011 – 10:10 am | 8 Comments
‘The personal shopper online’: Garmentology

Clothes shopping online could get easier with the launch of new Garmentology software which aims to recommend to shoppers styles that would suit them.

Ocado turns to eBay for board-level expertise
April 12, 2011 – 9:17 am | 3 Comments
Ocado turns to eBay for board-level expertise

Online grocer Ocado has added to its board with the appointment of eBay Europe senior vice president Douglas McCallum. McCallum, who previously ran the online marketplace’s UK business, will join as non-executive director in October.

A third of British consumers prefer to shop online
April 11, 2011 – 6:03 pm | 20 Comments
A third of British consumers prefer to shop online

A third of British consumers would rather shop online, research from the Pay Your Way campaign has found. If they bought their online purchases in person, it found, they would have to clock up an average of 6,111 extra miles a year.

Lovehoney relaunches BeCheeky
April 11, 2011 – 5:14 pm | One Comment
Lovehoney relaunches BeCheeky

Adult retailer Lovehoney has relaunched lingerie website BeCheeky after buying it out of administration. It says the move will give it access to a more mainstream audience.

Feeling good online
April 8, 2011 – 1:19 pm | 14 Comments
Feeling good online

Confidence may be low on the high street, but online things are different, according to figures from John Lewis and from IMRG both published today.

Is your social strategy working?
April 8, 2011 – 1:00 pm | 7 Comments
Is your social strategy working?

Even the leading retailers are ‘largely unresponsive’ when it comes to social media, a study from technology company Auros has found. Just being on social media is not enough, says its managing director: brands need to be more confident about responding.

GUEST COMMENT: Handling Social Customer Bullies, While Protecting Your Brand
April 8, 2011 – 11:27 am | 5 Comments
GUEST COMMENT: Handling Social Customer Bullies, While Protecting Your Brand

How can retailers deal with customers who try to use their social media clout to extract better deals? Anand Subramaniam, VP of Marketing, eGain Communications Corporation, outlines some useful approaches.

New ecommerce site for By Malene Birger
April 8, 2011 – 11:06 am | 3 Comments
New ecommerce site for By Malene Birger

IC Companys-owned brand By Malene Birger has a new ecommerce store. Developed by GSI Commerce, the site aims to bring the ease of in-store shopping to the web.

Halfords sees growth online
April 7, 2011 – 10:49 am | 8 Comments
Halfords sees growth online

More of Halfords sales are being made online, the company has said. But while ecommerce sales grew fast in the fourth quarter of its financial year, overall retail sales were down by 6.7%.

The future’s multichannel for M&S
April 6, 2011 – 12:27 pm | 15 Comments
The future’s multichannel for M&S

High street retailer M&S is looking to its multichannel and overseas operations for long-term growth. In a trading statement the company said that ecommerce sales had risen by 13.7% in the fourth quarter of its financial year, compared to just 2.3% group-wide.

Now Tesco is selling cars online
April 5, 2011 – 1:30 pm | 38 Comments
Now Tesco is selling cars online

Supermarket Tesco has moved into the used car market with the launch of Tesco Cars. The service promises to deliver convenience, customer service and value to sales of cars sourced from owners such as fleet and leasing companies.