United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Home » Archive by Month

Article Archive for January 2011

John Lewis hails multichannel as key to Christmas success
January 5, 2011 – 10:48 am | 2 Comments
John Lewis hails multichannel as key to Christmas success

John Lewis says its multichannel strengths helped it to a record-setting Christmas period despite the snow that has badly hit other retailers. The period saw it set records for its biggest day and biggest week, while ecommerce sales in the year to date passed £500m for the first time.

Online retailers set to absorb VAT rise
January 4, 2011 – 1:20 pm | Comments Off
Online retailers set to absorb VAT rise

Most small and medium-sized online retailers are planning to shield consumers from the full impact of today’s rise in VAT from 17.5% to 20%, according to the eBay Online Business Index. But that’s unlikely to be sustainable long-term – and retailers will also need to plan strategies around the impact of the rising cost of goods to their bottom line.

What does a $50bn Facebook mean for retailers?
January 4, 2011 – 1:00 pm | One Comment
What does a $50bn Facebook mean for retailers?

Facebook has been valued at $50bn, thanks to an investment from Goldman Sachs and a Russian investor. So what does that mean for online retailers?

Amazon linked to potential Lovefilm acquisition
January 4, 2011 – 12:25 pm | One Comment
Amazon linked to potential Lovefilm acquisition

Amazon.com is reported to be in talks to buy the 58% of DVD rental service Lovefilm that it does not already own.

Online furniture retailer expands offline
January 4, 2011 – 9:20 am | One Comment
Online furniture retailer expands offline

Online hardwood furniture specialist Oakfurnitureland.co.uk has unveiled a fast-paced store opening programme. Its second showroom opens on Saturday and is set to be followed by one a month through 2011.

Kitbag signs ecommerce provider
January 4, 2011 – 8:50 am | One Comment
Kitbag signs ecommerce provider

Football and sports retailer Kitbag has signed a new ecommerce provider as it looks to grow its online turnover.