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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Article Archive for October 2010

Ecommerce drives £100bn UK internet economy
October 29, 2010 – 10:15 am | 2 Comments
Ecommerce drives £100bn UK internet economy

Online retailing is driving the UK’s fast-growing internet economy, now worth £100bn a year and forecast to grow by 10% a year to 2015. The sector already makes a larger contribution to UK GDP than construction or transport.

Growth in online sales at Blacks
October 29, 2010 – 9:46 am | One Comment
Growth in online sales at Blacks

Ecommerce now generates five per cent of sales at Blacks Leisure Group, the company has reported.

Guest Comment: How best practice customer service can make all the difference this Christmas
October 29, 2010 – 9:45 am | One Comment
Guest Comment: How best practice customer service can make all the difference this Christmas

A successful Christmas can make or break the financial year for retailers. Dee Roche, European marketing director at Eptica, explores how firms can learn from customers in order to deliver the best possible purchasing experience.

Cath Kidston adds reviews and ratings
October 29, 2010 – 9:22 am | Comments Off
Cath Kidston adds reviews and ratings

Cath Kidston has added reviews and ratings from Bazaarvoice to its online site as part of a social media strategy to promote its brand community in the UK.

PayPal unveils payment through social media
October 27, 2010 – 5:13 pm | Comments Off
PayPal unveils payment through social media

PayPal has unveiled new payment technologies that it says will change the way that we pay online. They include a new way of paying for digital products, that is being used for purchases through Facebook.

Supermarkets to take the war online
October 27, 2010 – 3:43 pm | Comments Off
Supermarkets to take the war online

Online and convenience stores will be the key battlegrounds for supermarkets in a slowing grocery market, argues new research from Verdict.

E-Commerce: Tipps zum Weihnachtsgeschäft
October 26, 2010 – 8:29 pm | Comments Off
E-Commerce: Tipps zum Weihnachtsgeschäft

Auch im Web sind kleinere Anbieter oft benachteiligt, da ihnen schlichtweg der hohe Bekanntheitsgrad fehlt. Dem saisonalen Trend zu entsprechen, kann helfen.

Debenhams TV launches
October 26, 2010 – 12:30 pm | Comments Off
Debenhams TV launches

Debenhams TV, featuring designers, interviews and style guides, has launched, offering shoppers the chance to click-to-buy at any point.

John Lewis plans for growth
October 26, 2010 – 11:30 am | Comments Off
John Lewis plans for growth

John Lewis is introducing new technology as part of its plans to double online sales and become the UK’s leading multichannel retailer. Key to its strategy is the ability to join up its sales channels while communicating with customers through personalised messages.

SME etailers report rise in business
October 26, 2010 – 10:14 am | Comments Off
SME etailers report rise in business

Small and medium-sized etailers saw their revenues rise by 18% and orders by 13%, on average, over the summer, according to the Actinic Survey of Ecommerce Sales.

Ocado expands service to South West and Wales
October 25, 2010 – 4:00 pm | Comments Off
Ocado expands service to South West and Wales

Online grocer Ocado is to widen its delivery area to the South West and Wales from next March, serving 1.5m customers in the area from a distribution centre near Bristol.

New standard aims to bring uniformity to ecommerce measurement
October 25, 2010 – 10:48 am | One Comment
New standard aims to bring uniformity to ecommerce measurement

The UK’s IMRG has helped to create a new standard for measuring the ecommerce market. The Global E-Commerce Measurement Standard

Twenga named E&Y 2010 Company of the Future
October 25, 2010 – 8:16 am | Comments Off
Twenga named E&Y 2010 Company of the Future

Price comparison site Twenga has been named 2010 Company of the Future by Ernst & Young and L’Entreprise.

[Event] The second annual Internet Retailing/Beringer Tame eCommerce Charity Pub Quiz… 24 November 2010
October 24, 2010 – 6:13 pm | Comments Off
[Event] The second annual Internet Retailing/Beringer Tame eCommerce Charity Pub Quiz… 24 November 2010

This year’s charity fundraising event will be held this November in London. There’s room for more retailers to challenge last year’s winners, House of Fraser, so now’s the time to get your names down.

Amazon’s Kindle tops its sales hit list
October 22, 2010 – 1:18 pm | Comments Off
Amazon’s Kindle tops its sales hit list

The new generation Kindle was the fastest and bestselling product at online retailer Amazon.co.uk over the summer, said the company as it unveiled its third-quarter results.

Reasons to be cheerful at Debenhams
October 22, 2010 – 12:23 pm | Comments Off
Reasons to be cheerful at Debenhams

Department store group Debenhams, publishing its full-year results, has reported 88% growth in its multichannel services, while overall pre-tax profits grew by 15%. Despite the uncertain economic outlook, it said, there was much to be ‘positive’ about in the business.

Guest comment: ‘Are you who you say you are, sir?’
October 22, 2010 – 10:30 am | One Comment
Guest comment: ‘Are you who you say you are, sir?’

Increasingly, consumers are shying away from purchasing on the high street, choosing instead to search online for the latest products and the best deals. Matthew Spencer, Head of Experian Identity, at Experian, looks at the part secure identity verification solutions play in helping retailers ensure their customers are who they say they are, and can target them better in the future.

Boden aims to make the search easier for customers
October 22, 2010 – 10:00 am | Comments Off
Boden aims to make the search easier for customers

Boden has introduced new search technology, aimed at helping customers find the product they’re looking for quickly.

Multichannel tops 40% of total Argos sales
October 20, 2010 – 12:48 pm | Comments Off
Multichannel tops 40% of total Argos sales

More than 40% of Argos sales now come through multichannel services, according to its parent company the Home Retail Group, which announced its results for the first half of its financial year today.

Marks & Spencer takes four titles in the eCommerce Awards for Excellence 2010
October 20, 2010 – 12:02 pm | Comments Off
Marks & Spencer takes four titles in the eCommerce Awards for Excellence 2010

Marks & Spencer was the biggest winner in the eCommerce Awards for Excellence 2010, announced last night. The retailer took awards in four categories, while ASOS also scooped two. Read on to find out who else won.