United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Home » Archive by Month

Article Archive for September 2010

Online sales do the business at John Lewis Partnership
September 16, 2010 – 4:00 pm | Comments Off
Online sales do the business at John Lewis Partnership

A multichannel strategy is bearing fruit at the John Lewis Partnership as both John Lewis and Waitrose report fast growth in online sales, the latest results from the John Lewis Partnership show.

Last orders get later at Next
September 15, 2010 – 2:43 pm | Comments Off
Last orders get later at Next

The time customers can place an order for next-day delivery is getting steadily later at fashion retailer Next, which will introduce a 9pm cut off in October.

Internet Retailing: webinar
September 14, 2010 – 4:00 pm | Comments Off
Internet Retailing: webinar

Find out how you can join us for a webinar that takes a look at getting transactional sites ready for the busy holiday shopping season ahead.

Multichannel continues to grow at Debenhams
September 14, 2010 – 1:00 pm | Comments Off
Multichannel continues to grow at Debenhams

Debenhams today said multichannel sales were up by more than 80% after work to focus on integrating online and instore sales.

Profits up at Boden
September 14, 2010 – 12:33 pm | One Comment
Profits up at Boden

Boden, the internet and mail order fashion company, has reported a healthy rise in both profits and sales in its latest financial year. Regular customer numbers grew to more than a million in the course of the 12-month period.

Internet Retailing 2010: Interview with Giles Delafeld, Blacks Leisure Group
September 14, 2010 – 12:07 pm | Comments Off
Internet Retailing 2010: Interview with Giles Delafeld, Blacks Leisure Group

Giles Delafeld, group ecommerce director at Blacks Leisure Group, is this week’s interviewee in our series of previews for our annual conference, Internet Retailing 2010.

Joules replatforms ecommerce website
September 14, 2010 – 11:50 am | Comments Off
Joules replatforms ecommerce website

Family fashion brand Joules has switched ecommerce platform provider to hybris as it lays the foundations for expansion, both overseas and online.

New marketing software for The White Company
September 14, 2010 – 11:45 am | Comments Off
New marketing software for The White Company

The White Company is to use marketing software from smartFocus to help it segment, analyse and plan its marketing campaigns.

Christmas delivery season starts here
September 14, 2010 – 11:01 am | Comments Off
Christmas delivery season starts here

MetaPack eCommerce Tracker predicts rise in online sales for Christmas starting now and staying strong till January.

ROAMING REPORT LK Bennett goes live with an app featuring PayPal Mobile Express Checkout
September 13, 2010 – 12:01 am | Comments Off
ROAMING REPORT LK Bennett goes live with an app featuring PayPal Mobile Express Checkout

Luxury UK fashion retailer LK Bennett has built on the success of its online and high street stores with the creation of a transactional iPhone app that is one of the first to feature PayPal’s Mobile Express Checkout. Paul Skeldon meets Erin Bishop, the company’s M-commerce Manager, to uncover the thinking behind the move – and to get a demo

High-end fashion retailer LK Bennett first in UK to use PayPal Mobile Express Checkout in its new iPhone app
September 13, 2010 – 12:01 am | Comments Off
High-end fashion retailer LK Bennett first in UK to use PayPal Mobile Express Checkout in its new iPhone app

High-end British fashion house LK Bennett has expanded it’s online and high street retail channels with a mobile commerce app that is the first for a UK retailer that makes use of PayPal’s Mobile Express Checkout on an app

Laura Ashley sees ecommerce growth top 60%
September 10, 2010 – 8:38 am | Comments Off
Laura Ashley sees ecommerce growth top 60%

Fashion retailer Laura Ashley saw total sales lifted by its ecommerce operation, it reported as it published its half-year results today.

UK retailers fall short on international delivery: survey
September 10, 2010 – 8:30 am | 2 Comments
UK retailers fall short on international delivery: survey

A new report has found that almost half of UK retailers do not offer international delivery. And when it comes to those that do deliver worldwide, most orders have to be placed in a language that isn’t local to the shopper, the Snow Valley research found.

Guest comment: Engaging with the online consumer – Beyond social networks
September 10, 2010 – 8:15 am | One Comment
Guest comment: Engaging with the online consumer – Beyond social networks

Liane Dietrich, MD of affiliate network LinkShare UK, looks at why more needs to be done to assure those brands investing online that they will receive return on investment.

UK mobile advertising revenues top £27.47 million in 2010
September 9, 2010 – 11:13 pm | Comments Off
UK mobile advertising revenues top £27.47 million in 2010

The UK mobile advertising market looks set to finally come of age, with total revenues growing from £27.47 million this year, to £258.27 million by 2015, according to the latest data released by mobileSQUARED. The UK remains the largest mobile advertising market in Europe

Hybris extends mobile scope of multichannel commerce with new iteration of its software
September 9, 2010 – 11:03 pm | Comments Off
Hybris extends mobile scope of multichannel commerce with new iteration of its software

Multichannel commerce software vendor hybris is looking to make it easier for retailers to deliver fully integrated cross-channel services – both b2c and b2b – with the launch of version 4.2 of its Multichannel Suite, which gives companies the ability to harness the latest technology in mobile commerce, as well as integration into physical stores and customer service channels

Morrisons investigates online options
September 9, 2010 – 4:28 pm | Comments Off
Morrisons investigates online options

Supermarket Morrisons says it’s conducting an assessment of the opportunities from internet shopping. The update came at its half-year results briefing.

Online sales gain ground at Argos
September 9, 2010 – 4:12 pm | One Comment
Online sales gain ground at Argos

Some 32% of Argos sales now take place over the internet, according to its parent company Home Retail Group’s latest results. The company said its Check & Reserve service was behind strong online growth.

Internet Retailing 2010: apply now for free tickets sponsored by Infosys
September 9, 2010 – 2:12 pm | Comments Off
Internet Retailing 2010: apply now for free tickets sponsored by Infosys

Infosys, the global IT and consulting firm, is sponsoring 10 full delegate passes to Internet Retailing 2010, our annual conference, held in London on October 12. Find out how to apply here.

Mobile payments, security and discovery key to getting consumers spending €25 and above on items through mobile, argues Netsize study
September 8, 2010 – 7:15 pm | Comments Off
Mobile payments, security and discovery key to getting consumers spending €25 and above on items through mobile, argues Netsize study

The key to meeting the ever-growing m-commerce demands of the public is in getting the payment side of things made simple and secure, as well as simplifying all the regulatory and process hurdles that surround mobile and retail, says a study by mobile content and billing company Netsize