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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

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Article Archive for August 2010

Figleaves opts for MetaPack
August 9, 2010 – 8:30 am | Comments Off
Figleaves opts for MetaPack

Online lingerie company figleaves has opted for a new delivery management system from MetaPack.

Johnlewis.com first-half sales up by more than a third
August 8, 2010 – 8:10 pm | Comments Off
Johnlewis.com first-half sales up by more than a third

John Lewis’ e-commerce website ‘stood out against the market’ with a rise in sales of 36% in the first half of the year, the group’s managing director said today.

Exclusive: consumer searches for brown goods fell by 24% in June, says Greenlight
August 6, 2010 – 1:10 pm | Comments Off
Exclusive: consumer searches for brown goods fell by 24% in June, says Greenlight

Internet searches for brown goods such as computers, televisions, and MP3 players fell by almost a quarter in June, according to new research from Greenlight.

McCain Foods launches new customer engagement campaign
August 6, 2010 – 1:09 pm | Comments Off
McCain Foods launches new customer engagement campaign

McCain Foods is to launch a new website at the centre of a customer loyalty programme as part of its engagement strategy.

Guest comment: Monetisation: a simple concept for unlocking new revenue from existing customers
August 6, 2010 – 10:30 am | Comments Off
Guest comment: Monetisation: a simple concept for unlocking new revenue from existing customers

Martin Child, managing director of Webloyalty, explains how online retailers can gain a share of a £220m revenue opportunity.

Argos trials a new kind of multichannel delivery
August 4, 2010 – 2:00 pm | One Comment
Argos trials a new kind of multichannel delivery

Argos is trialling an innovative new multichannel delivery service for its Check & Reserve customers. The pilot will see products delivered in as little as 90 minutes for Central London shoppers.

First half Next Directory sales up by 7.8%
August 4, 2010 – 9:36 am | Comments Off
First half Next Directory sales up by 7.8%

Fashion retailer Next delivered a first-half rise in sales, thanks to a strong performance from Directory sales, which include online.

Augumented reality virtual dressing room launches
August 3, 2010 – 1:00 pm | Comments Off
Augumented reality virtual dressing room launches

US shoppers can now try on clothes through a new augmented reality virtual dressing room.

Back to ‘disruption as usual’ at Internet Retailing 2010
August 3, 2010 – 12:53 pm | Comments Off
Back to ‘disruption as usual’ at Internet Retailing 2010

This week we start our countdown to the Internet Retailing 2010 conference in October, with an overview of the key speakers and the areas they’ll be covering.

French Connection launches campaign to collect customer feedback
August 3, 2010 – 9:57 am | Comments Off
French Connection launches campaign to collect customer feedback

French Connection is launching a campaign in partnership with fashion magazine InStyle to gather a body of product ratings and reviews on its website. It says customer feedback will help other customers make buying decisions and reduce returns.

Kelkoo, Appliances Online, Wikipedia win white goods searches
August 3, 2010 – 9:18 am | Comments Off
Kelkoo, Appliances Online, Wikipedia win white goods searches

UK internet users made 6.1m searches for white goods in May, new research from Greenlight shows. The report found a varied spread of winners in paid and natural search as well as in social media interaction.

New funding for Notonthehighstreet.com
August 2, 2010 – 5:45 pm | One Comment
New funding for Notonthehighstreet.com

Notonthehighstreet, which sells products from more than 1,600 creative businesses across the UK, is set to expand its team and invest in the website after winning £7.5m new funding.

Targeting improvements in delivery
August 2, 2010 – 5:00 pm | Comments Off
Targeting improvements in delivery

Parcelforce Worldwide has responded to customer opinion with a number of measures to improve its delivery service.