CipherLab, a leading provider of identification and data access devices, integrates its data capture devices with CLUDES, the ERP and sales management solution of q-nic Communications GmbH.

Torex, leading provider of integrated retail solutions, has launched version 9 of its POS solution Torex Retail POS.

According to market researcher Keynote Systems, the online reservation system of Sixt, Germany’s largest car rental company, provides the best service to its customers.

An analysis of 10,000 visitors to the UK’s top 40 internet retailing websites has found that Facebook is the best place for retailers to connect with online shoppers — but 25% of the top etailers have no formal Facebook presence at all.

A US survey by ChoiceStream has found that shoppers’ perception of the quality of product recommendations on retail websites was lower in 2009 than in 2008.

The mobile phone company discovered how easy it is to get into trouble on Twitter this week when a offensive message was sent out on the @VodafoneUK account

Web supermarket Ocado is reported to be in the process of appointing bankers for a planned stock market flotation this summer.

The clothes retailer will use TagMan to identify how customers find their way to its websites and gain a better understanding of how different marketing channels interact and which are most responsible for driving sales.

The outdoor equipment and clothing retailer has reported double digit sales growth in many product lines since creating a cross-functional team dedicated to ‘doing what it takes to get everything right for the customer.’

Customers can track the progress of their purchases online and are updated by text and email as soon as the goods arrive in-store.

The delivery firm has become the first in the industry to tell customers to within an hour when their parcel will arrive.

In a move that could have a major impact on multi-channel retailers, the search giant is rumoured to be adding images of the interior of stores to its Street View function on Google Maps.

BT, Orange & Yahoo! inboxes are the most difficult to reach in the UK, according to the new edition of Return Path’s Email Deliverability Benchmark Report, with only 75% of legitimate marketing messages getting through to ‘the most marketer-unfriendly ISP’.

The percentage of consumers who feel the marketing emails they receive are irrelevant has increased 34% over the last year, e-Dialog has found.

Come to our JumpStart event in London on Thursday 11 February for a short, sharp and robust briefing on fraud and payments issues in online retailing.

According to market researcher TNS Infratest, the German mailorder market grew 1,7% in 2009, despite the critical economic situation. Market revenue reached 29,1 billion Euros.

Deutsche Telekom has updated its three packages of online shop solutions for small and midsize enterprises (SMEs).

European internet sales hit £127.7bn last year, according to new research from Kelkoo, and Poland, France and Spain will see the fastest growth in 2010.

The Mall in Luton has set up a Facebook page and a Twitter account to keep shoppers informed of the latest offers at all its retail stores.

A new British Population Survey analyses the growth in internet shopping by both consumers’ age and by their socio-economic grouping.