Social Media Influence 09, the Internet Retailing conference’s sister event, takes place in London next Tuesday, March 3rd. Matthew Yeomans (pictured) and Bernhard Warner of Radar DDB and Social Media Influence take a look at the benefits social media can bring to online retailers…

The home shopping giant has opened up its UK websites to overseas customers, launched a German version of its Simply Be catalogue and website and plans launches in North America, Australia and South Africa in 2010

Recipes from Dorling Kindersley’s cookery books are now appearing in Ocado’s recipe section with the aim of allowing the etailer to gain better insight into consumers preferences

“Grocery online retail has not yet been proven as a profitable model,” says marketing director Michael Bates

A new report from Webcredible has found that top UK retailers are now increasing their focus on accessibility issues but seven out of nineteen retailers scored lower this year than last…

The comparison shopping service has introduced a new site that only searches amongst products that come with free delivery

The US supermarket giant has introduced a mobile coupon programme in its 2,400 locations across the US after a successful trial in 200 stores

With the etailer’s new TextBuyIt service, customers simply text the details of the item they are looking for (or even looking at in-store) to Amazon’s special shortcode number and get product details and help with making the purchase in return

A survey of 7,000 consumers has discovered that 25% already use their mobile phones to enhance their in-store shopping experience — and those who do are buying more in-store

Readers who download the Lucky At Your Service application can use it to locate a particular brand, colour and even size of shoe in nearby stores then get the item put on hold or place an online order

Latest enhancement of digital voucher platform allows mobile phone vouchers to be accepted at more than 20,000 UK retailers

Torex Loyalty adds mobile coupons and SMS promotions to in-store and web-based loyalty programmes

Pureplay online retailers outperformed supermarkets, department stores, electrical retailers and petrol stations in the first UK edition of CFI’s customer satisfaction index

The fashion chain has seen a significant improvement in the performance of its website since relaunching on BT Fresca’s ecommerce platform

The supermarket chain’s site will be down over the weekend in a move that could cost it more than £1m

The online fashion retailer has a new website, is launching an online community channel and has added childrenswear to its fast expanding product offering

One of the last major retailers to run an all Flash ecommerce site says it will be replacing it with a new site by the end of 2009

MyWaitrose is to give members exclusive behind-the-scenes access to the development of new products and to the experts and food producers that create them

The latest American Customer Satisfaction Index shows that retailers who have been improving their customer satisfaction scores lost only half as much of their stock market value last year as those whose score declined

The Ministry of Sound, Oasis and others had their ecommerce sites go down last week following the collapse of their website supplier Trinity Street