Items tagged with 'support'
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DSGi launches The TechGuys, making IT simple
In an exciting and bold move, DSGi has established a new venture offering IT support online, on the phone and - wonderfully - in the home (with a launch capacity of 16,000 home visits a week). This is "meta etailing' at its best... -
[Editorial] Customer contact: BT now offers IT support in the home...
Warm on the heels of DSG's The Tech Guys, BT is launching a 'virtual engineer' service - with home visits costing from £50 and a monthly support option from £10. That's the news bit - but what about the trend to skip over margin-free savage pricing to reintroduce "value" to the service mix, and of course get your representatives into customers' homes?
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