Internet Retailing

Items tagged with 'research'

[Editorial] It's Christmas come early!

InternetRetailing.net's web editor, Sarah Clark, on the day's news...

The 77 keys to ecommerce success?

As budgets tighten, the need to keep a controlling eye on every aspect of the business is becoming ever more necessary. One man is on a mission to make it easy for everyone to keep a tab on all the metrics necessary for ecommerce success...

77 keys to ecommerce success

As budgets tighten, the need to keep a controlling eye on every aspect of the business is becoming ever more necessary. One man is on a mission to make it easy for everyone to keep a tab on all the metrics necessary for ecommerce success...

Consumer electronics buyers search more for gadgets

New research into the search stages consumers go through when looking to purchase electronics goods has come up with some surprising results — and a way for some more of that search marketing spend to be spread across the business and not just allocated to online...

Debenhams launches online customer research community

Debenhams has unveiled The Design Team, a web-based customer research service that will let customers participate in surveys and an online forum and receive feedback on how their input is influencing the retailer's planning

Customer service still important to cash-strapped shoppers

As the credit crunch deepens, the quality of the customer service you deliver could make all the difference. One new survey says 80% of customers think they'll get better service in-store than online or over the phone and another says 81% will stop doing business with you if they have a 'negative customer experience'. And one in three say they'd like the option of a live web chat when online...

Christmas shopping surveys show glimmers of hope

Consumers aren't yet ready to throw in the towel and give up on spending for Christmas, say the latest shopping surveys. Yes, spending is likely to be down — but not everywhere and not by everyone

New 'retail think tank' sees "fragile and nervous" times ahead for retailers

KPMG and SPSL (the people who count store visitors: think 'web analytics' but for people) have jointly formed a new 'retail think tank'. The nine insightful and knowledgeable members see that the coming months will be 'fragile and nervous'. This seems to be a code for "there's a growing unease, but no-one's got a tangible reason. Yet".

Verdict on Focus and MFI: two broken halves don't make a whole

Verdict's review of the possible merger between Focus and MFI, driven by private equity firm Apax Partners. The words "doomed" and "failure" appear in close proximity...

Research into how search drives travel purchases

Beyond hype, a consortium of Yahoo!, Media Metrix and Media Contacts, has analysed the purchasing behaviour of search-acquired visitors on travel sites over a three-month period. Their research shows nearly 10m transactions from 7.5m customers. Their research included nearly 8000 interviews and the conclusion are intuitive and hitherto difficult to quantify...

Online retail drives 84 million identity checks a year...

... according to new research from Manchester Business School. The current level stands at some 500 million and the average adult has their identity checked some 11 times a year.

Report: "Internet Spending - The Bricks and Clicks Battle"

An interesting report is published today by CACI on internet spending by age, by product type and by consumer type. Executive summary below, along with link to the full report.

Hot Shops List looks back over two years' data

After 24 months seven of the original top ten brands are still riding high...

Guest Comment: The last click wins — unravelling the customer journey

At present, 100% of an online sale is normally accredited to the last click, despite this being inaccurate and not truly reflecting the way online marketing really works. Redeye's Mark Patron examines the issues around the 'last click wins' debate and considers how to make online data more accurate, actionable and profitable

The 77 keys to ecommerce success?

As budgets tighten, the need to keep a controlling eye on every aspect of the business is becoming ever more necessary. One man is on a mission to make it easy for everyone to keep a tab on all the metrics necessary for ecommerce success...

Educated people more likely to have internet access

Whilst almost all university-educated young men from the South East are now online, more than half the nation's adults with no formal qualifications have yet to buy into internet access at home

cScape and e-consultancy.com Customer Engagement Survey

The third annual Customer Engagement Survey is out — deadline for completing the five minute survey is 21 October.

International survey shows retailers are most concerned about the basics online

Research shows keeping product information up-to-date and creating a compelling mix of merchandise are the key ecommerce issues for retailers...

Home delivery continues to grow, but in-store collection gains ground

Online shopping will continue to drive growth in the home delivery market but this may be about to stall as the success of stores' click 'n' collect services gather momentum, says a new report from Verdict Research

Survey charts the rise of online luxury shoppers

As most consumers look set to tighten their belts amid economic worries, a study from affiliate marketing network LinkShare and Jupiter Research reveals that there will continue to be a significant segment of online shoppers that are happy to run around the web snapping up luxury goods and making impulse purchases...

Searches for second hand goods soar

Hitwise has found that the number of searches including the term 'second hand' has risen by one-fifth since a year ago

Which? survey finds 30% of top online retailers are breaking the rules

Consumers champion Which? has found that sixteen of the 51 most visited online retailers are failing to comply with basic distance selling regulations — but many online retailers scored extremely highly amongst the 8,000 Which? readers surveyed

Nearly half of shoppers switch retailers as they move between channels

New research from IBM shows that consumers love multichannel shopping, but you can't necessarily rely on them to stay loyal to you across multiple channels

Guest Comment: Spreading your eggs across more virtual baskets

Richard Higginbotham of CDMS makes the case for improving your customer communications with more multichannel options, and shows us what marketers think of each other's efforts in the process...

Slowdown prompts growth in email marketing sector

The UK market for email marketing platforms is set for strong growth this year as the faltering economy makes customer retention increasingly important

Downturn could be the key to true multi-channel retailing says retail think tank

A new white paper from the KPMG/SPSL Retail Think Tank takes a look at how the current credit crunch compares with earlier recessions and downturns to discover what impact those previous economic events had on retailing and what that might mean for retailers navigating their way through the current crisis

What makes two things seem similar? Not everyone, it seems, agrees...

Fascinating new research from the University of Warwick has found that we don't all go through the same mental process when we're working out what goes with what. Which means, the researchers say, etailers could be failing to reach a staggering 50% of the population by ignoring how half of us decide which things are similar to each other

Procter & Gamble takes stake in Ocado

The consumer goods giant has made its first ever investment in a retail business, acquiring a 1% stake in Ocado for £5 million

Consumers no longer willing to put up with glitches online

Make a mistake on the high street and an unhappy shopper will tell everyone they know about how you let them down. Online, it's worse. According to new research from Harris Interactive and Tealeaf, consumers expect online to perform just as well as in-store and, if it doesn't, they don't just tell everyone they know; they tell everyone...

Paper is dead! Long live paper!

It's not often that consumer surveys come up with truly surprising results. But the Royal Mail's Home Shopping Tracker Study 2008 has done just that. Catalogues, it seems, do drive higher sales online. And those hard-to-reach digital natives? Well, they use them more than anyone...

Skillsmart Retail seeks to identify the online workforce of the future

Creative, world-aware and business-savvy IT workers are needed for the next wave of growth in online commerce, say the Sector Skills Councils

How will online fare as retail sales see biggest fall for 22 years?

The Office for National Statistics has just reported the biggest drop in retail sales for two decades. Could the high street's loss be online's gain, or will the crunch just take a little longer to hit the homepage than the high street?