Items tagged with 'numero'
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Numero delivers integrated customer service solution to PC World
Having written about 'dumb' customer service we're now seeing announcements from retailers who claim to have single CS solutions across online, phone and stores. The latest is PC World's by Numero -
PC World launches Text & Collect
PC World has launched a new 'Text & Collect' service using the SmartAgent eSMS technology launched last year by numero. The new service allows customers to check availability and reserve products via text, free of charge. -
‘Tis the season for customer services to go into meltdown
Customer service departments deal with up to five-fold more emails in the 10 days before Christmas than during any other time of year
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Numero automate Lakelands email responses
Lakeland’s average email response time is reduced from 18 hours to 3.9 hours by introducing numero's SmartAgent customer interaction management software