Internet Retailing

Items tagged with 'multi-channel'

Guest Comment: A customer is for life, not just for Christmas

Christmas represents a feast for online retailers, a once a year opportunity to establish a relationship with thousands of new customers and to start to capture data about their behaviours, interests, preferences and experiences. Speed-Trap's Malcolm Duckett takes a look at how to turn Xmas into a long-term opportunity...

Self service customers

Adding self service to your channels makes customers more likely to buy

Comment – making online match in-store

Sam Jackson, CEO of Prologic argues that mid-tier fashion retailers need to up their internet game to match their in-store experience and that for a retail business to achieve significant sales uplift they need to manage their stock, whether in-store or online, in one system, since that way it will always know what stock is available to sell.

‘Out-of-touch’ retailers throw away high-street sales

UK shoppers are more net-savvy than their US peers - web research dominates in-store shopping habits - 73 percent of 16-24 year olds research online before hitting the shops. Additionally research shows lost sales for retailers not accepting online returns in-store as 8 out of 10 shoppers want to pick ‘n’ mix shopping in-store, online and by catalogue

Retail industry is failing to embrace multi-channel selling

A study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively, and provide a consistent level of customer service across channels

Are US shopper expectations higher than UK?

While shoppers and multi-channel retailers expect product returns to be handled regardless of channel, some 65% of US shoppers expect to be able to cancel or modify an order via a bricks and mortar store, a retailer's website or call centre regardless of which channel was used to initially place the order.

House of Fraser launches multi-channel vouchers

The department store group's paper vouchers can now be redeemed online as well as in its 63 stores

Multi channel vouchers

The department store group's paper vouchers can now be redeemed online as well as in its 63 stores

Downturn could be the key to true multi-channel retailing says retail think tank

A new white paper from the KPMG/SPSL Retail Think Tank takes a look at how the current credit crunch compares with earlier recessions and downturns to discover what impact those previous economic events had on retailing and what that might mean for retailers navigating their way through the current crisis

Multi-channel voucher

The department store group's paper vouchers can now be redeemed online as well as in its 63 stores

[Editorial] In search of a silver lining...

InternetRetailing.net's web editor, Sarah Clark, on the day's news...

Investing in online may be the key to success during the credit crunch

Figures have been flying in from all quarters over the last week that seem to show that retailers plan to continue investing in online sales as strongly as ever despite the downturn...