Internet Retailing

Items tagged with 'multi-channel'

Self service customers

Adding self service to your channels makes customers more likely to buy

Comment – making online match in-store

Sam Jackson, CEO of Prologic argues that mid-tier fashion retailers need to up their internet game to match their in-store experience and that for a retail business to achieve significant sales uplift they need to manage their stock, whether in-store or online, in one system, since that way it will always know what stock is available to sell.

‘Out-of-touch’ retailers throw away high-street sales

UK shoppers are more net-savvy than their US peers - web research dominates in-store shopping habits - 73 percent of 16-24 year olds research online before hitting the shops. Additionally research shows lost sales for retailers not accepting online returns in-store as 8 out of 10 shoppers want to pick ‘n’ mix shopping in-store, online and by catalogue

Retail industry is failing to embrace multi-channel selling

A study by Foviance and RXPerience reveals that only a handful of retailers are managing to integrate their various sales channels effectively, and provide a consistent level of customer service across channels

Are US shopper expectations higher than UK?

While shoppers and multi-channel retailers expect product returns to be handled regardless of channel, some 65% of US shoppers expect to be able to cancel or modify an order via a bricks and mortar store, a retailer's website or call centre regardless of which channel was used to initially place the order.

Investing in online may be the key to success during the credit crunch

Figures have been flying in from all quarters over the last week that seem to show that retailers plan to continue investing in online sales as strongly as ever despite the downturn...