Items tagged with 'eCRM'
-
Numero delivers integrated customer service solution to PC World
Having written about 'dumb' customer service we're now seeing announcements from retailers who claim to have single CS solutions across online, phone and stores. The latest is PC World's by Numero -
Interactive voice messaging for customer service
A new eCRM communications company has launched an interactive voice messaging system (IVM) which allows retailers to communicate separate messages to individual customers.