Internet Retailing

Items tagged with 'contact'

Contact centre outsourcing black hole cost £55m pa

UK companies are wasting £55 million every year on outsourced contact centres because of poor management of providers. Research and analysis by contact centre interaction management software provider Exony identifies ten key areas where UK organisations could target improvements when outsourcing contact centre operations, leading to contract savings of 4.5% per annum.

Consumers no longer willing to put up with glitches online

Make a mistake on the high street and an unhappy shopper will tell everyone they know about how you let them down. Online, it's worse. According to new research from Harris Interactive and Tealeaf, consumers expect online to perform just as well as in-store and, if it doesn't, they don't just tell everyone they know; they tell everyone...