Items tagged with 'Transversal'
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Email response times fails retailers
Slow, poor quality email responses are failing retail customers and the problem is getting worse
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Is the pre-customer king?
Nearly three quarters (70%) of routine customer service and product questions are not being answered on leading consumer electronic websites, according to research by knowledge management solutions company Transversal. Retailers are doing themselves no favours by providing poor customer service and inadequate information. -
Web 2.0 powers revolution in customer service
The advent of web 2.0 technologies provides the ability to radically change how companies interact with their customers, dramatically improving service levels and consequently increasing sales. According to web self-service company Transversal, customer service departments should be at the forefront of adopting web 2.0 techniques and use them to build stronger relationships based on listening to customers and responding to their needs. -
e-retail among fastest growing venture-backed companies
e-retailer Ocado and eService software provider Transversal have been recognised as being among the UK's top 20 fastest growing venture-backed companies. With investments up 91% from 2005 to 2006, the retail sector was the fastest growing sector for investors. -
Who’s buying what
Your quick look at the latest software and services purchased by online and offline retailers. Featuring Amethyst, Karen Millen, Peacocks, Zendor, buy.at, Seatwave, Hughes Direct, and Transversal
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Retail organisations fail 2007 Customer Service Test
Ecommerce websites are unable to answer even basic customer service questions and companies can take more than 100 hours to reply to emails.
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