Items tagged with 'Kana'
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Proactive chat reduces costs and increases sales
US contact centre solutions company Kana has launched a proactive online chat solution, following beta testing by a couple of US companies, including Dell. I spoke to Michael Fields, Chairman and CEO of Kana, about how web and contact centre solutions can increase customer service and reduce costs. -
UK banks provide poor levels of online customer service
53% of organisations fail to respond to online queries; 35% do not provide an email address; only 29% provide secure email facility
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