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Items tagged with 'Exony'
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UK companies are wasting £55 million every year on outsourced contact centres because of poor management of providers. Research and analysis by contact centre interaction management software provider Exony identifies ten key areas where UK organisations could target improvements when outsourcing contact centre operations, leading to contract savings of 4.5% per annum.
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Increased working from home could save the UK contact centre industry up to £5 per employee per hour (close to the wages bill if the minimum wage is paid), along with environmental and human resource benefits, according to a new report from Exony.
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