Items tagged with 'Dell'
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Proactive chat reduces costs and increases sales
US contact centre solutions company Kana has launched a proactive online chat solution, following beta testing by a couple of US companies, including Dell. I spoke to Michael Fields, Chairman and CEO of Kana, about how web and contact centre solutions can increase customer service and reduce costs. -
Social media rewrites the corporate rule book
Social Media Influence conference brings together social media practitioners and big name brands to shine a light on social media/p>
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