Items tagged with 'CRM'
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Customer-centricity... does this ring bells?
An excellent article (via CRMGuru.com) on top-down customer-centricity: "we're customer-centric because I say we are". An interesting article on leadership versus management. -
Is CRM a worthwhile investment?
A special Internet Retailing exhibition zone and seminar area will be included in The Retail Business Show in London on 5 and 6 February 2008. Retail IT journalist Penelope Ody's is blogging in the run up to the event and her informative, provoking words will be reproduced on Internet Retailing.net. In the first of the series, Penelope asks whether CRM is truly a worthwhile investment for a sector where the offer and the audience are so broad. -
Is CRM a worthwhile investment?
An article was posted recently on IR.net in which Penelope Ody from The Retail Business Show newsletter questioned the value of CRM. Graham Lomax, Head of Retail Sales for Neolane responds... -
RightNow CRM measures customers' mood
RightNow Technologies has upgraded its on demand CRM solution. RightNow 8.2 adds a number of key enhancements that will enable customers to improve customer experiences and reduce costs across all primary customer interaction channels. New features include an emotion detection tool for gauging a customers' mood from text-based communications.