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Multichannel

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SPONSORS INTRODUCTION
WHY IS MULTICHANNEL THE FUTURE IN RETAIL?

CASE STUDY
TURNING CLICKS INTO SALES

WEB INTERFACE
VIDEO, AVATARS AND RICH CONTENT

MERCHANDISING
WHY CATEGORY MANAGEMENT MATTERS

IN-STORE EXPERIENCE
INTEGRATING THE WEB AND THE HIGH STREET

LOGISTICS
DELIVERING ON PROMISES

STRATEGY
THE IMPORTANCE OF JOINED-UP RETAILING

CUSTOMER ENGAGEMENT
THE ART OF CONVERSATION

CONCLUSION
THE FUTURE OF RETAIL