Operations & Logistics
Published: October 01 2007
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July 22 2008
Ocado launches PR offensive in battle to win Waitrose home deliveries
Ocado finance and marketing head launches war of words with Waitrose as the companies go head-to-head over delivery options.
July 22 2008
In-store kiosks test Channel Islands VAT rules
Customers can use in-store terminals to order up out-of-stock titles for delivery from CD tax haven.
July 18 2008
Comment – Fulfilling a customer need
Stewart Oxley argues that fulfilment shouldn’t be just something that’s added on to your strategy at the last minute
July 18 2008
Comment – making online match in-store
Sam Jackson, CEO of Prologic argues that mid-tier fashion retailers need to up their internet game to match their in-store experience and that for a retail business to achieve significant sales uplift they need to manage their stock, whether in-store or online, in one system, since that way it will always know what stock is available to sell.
July 18 2008
Get mobile
Research shows that consumers are already actively looking for sites that cater for mobile internet users and would be more likely to choose a retailer that provides a mobile channel
July 15 2008
New customisable loyalty card launches
New multi-platform loyalty system allows merchants to create their own loyalty card quickly and easily
July 15 2008
Tag your site in a day
Coremetrics quick start service reduces time for the deployment of web analytics by 95%, and enables businesses to tag their web sites in a single day
July 11 2008
81% stay at home for deliveries not to arrive
A Kelkoo delivery survey shows we’re all wasting an average 1.5 days every year waiting for home deliveries but shockingly 81% of home deliveries don’t arrive when they should
July 04 2008
Automatic mystery shopping
Online retailers offered automated competitive analysis which should put an end to labour-intensive ‘mystery shopping’
July 04 2008
Online good for the environment
More than two in five consumers believe that shopping online is good for the environment and helps to reduce their carbon footprint.
