Patrick Wall, Metapack: JumpStart Key Questions, 19 November 2009
1: what are the key points that retailers should consider before commencing the procurement process for their logistics platform/components?
- Have they considered how you could benefit from a multicarrier solution? Are they aware of the range of carriers available and the different services they provide as well as the different costs and cost savings that can be achieved?
- Do they understand the weaknesses in their delivery services at the moment? Things such as the number of delivery failures and the proportion of inbound calls related to delivery. Do they understand to what extent better delivery will drive customer service?
- Are they aware of IMRGs IDIS – Internet Delivery Is Safe standards of best practice?
Q2: what are the key questions that retailers should ask of all shortlisted options?
- Are they able to use a range of alternative carriers? Does the system provide them with
- o Flexibility
- o Wide range of options
- o Contingency
- Is the solution highly referenceable with large and small retailers?
Q3: what are the key points you should consider for your first year service review with your service/platform provider?
- Reliability in terms of responsiveness, performance and uptime
- Flexibility to introduce new carriers and carrier services at any time, with ease
- Creating a strong partnership, working with a knowledgeable, confident and friendly team
Background material and briefing
In order to maximise the use of time, Patrick won’t be stuffing his presentation with references, case studies and sales decks – all of the background of interest is presented here – Patrick will be happy to take questions on any aspect of this during the JumpStart event.
Note that Patrick has also appeared in one of our early Communiqué video interviews:
Patrick’s also supplied us with links to some downloads, briefing materials and case studies.
Delivery Manager
http://www.metapack.com/files/MP_ASP.pdf
http://www.metapack.com/files/MP_B2C.pps
http://www.metapack.com/files/MP_GEN.pps
Case studies can be downloaded here: http://www.metapack.com/index.php/customers/case-studies but of particular interest might be:
Asos, Wickes, Halfords Drop Ship, LK Bennett 3PL, Auto Styling Partner Integration.
