May 13 2008

Retailers fail to prevent Internet teenage kicks

Young people are using the internet to buy inappropriate material, such as explicit video games, adult DVDs, alcohol and even weapons, because it's easier than buying it on the high street, according to new research

May 13 2008

Royal Mail delivers on its promises

Royal Mail has launched a new consultancy tool to help online retailers make sure they offer consumers the best possible experience and reduce the 40+% shopping basket abandonment

May 07 2008

Tealeaf launches new behaviour software

Tealeaf has introduced Tealeaf cxResults, a new product that extends Tealeaf’s Customer Behaviour Analysis Suite.

May 06 2008

Numero automate Lakelands email responses

Lakeland’s average email response time is reduced from 18 hours to 3.9 hours by introducing numero's SmartAgent customer interaction management software

May 06 2008

Retailers are a social bunch

Major travel and financial brands fail to capitalise on consumer passion through social media, but retailers are doing a great job at adapting to the new social web.

May 06 2008

Loyalty card fatigue

Loyalty card fatigue reaches new heights, as over 50% of users think it takes too long to get rewards.

May 02 2008

Comment - The loyalty trick you’re missing

Louise Isaacs, Head of the Loyalty Practice, a division of Relationship marketing agency Hicklin Slade and Partners explains some of the loyalty tricks retailers are missing

April 25 2008

Case Study - Thomson Holidays

Thomson Holidays used usability testing to help them better understand online customer behaviour and save over £1.5 million in 'lost' revenue

April 17 2008

Web Sweep part two

Thanks to all of you who sent in your web sweep reports. It looks like the sweep of 500 businesses wasn’t quite as deep as we thought it was. However that’s not going to stop us showing you a helpful article from lawyers Eversheds on how to avoid another one.

April 17 2008

Opinion - Are You Being Served?

The web needs to go back to the customer service given by the old fashioned corner shop rather than the high street superstore says Malcolm Duckett VP Marketing and Operations at, Speed-Trap