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> <channel><title>Internet Retailing &#187; Customer Focus</title> <atom:link href="http://www.internetretailing.net/category/news/customer-focus/feed/" rel="self" type="application/rss+xml" /><link>http://www.internetretailing.net</link> <description>News, insight and analysis for Europe&#039;s ecommerce and multichannel retail professionals</description> <lastBuildDate>Wed, 08 Feb 2012 21:41:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>Smart TV app shows &#8216;the future of shopping&#8217;</title><link>http://www.internetretailing.net/2012/02/smart-tv-app-shows-the-future-of-shopping/</link> <comments>http://www.internetretailing.net/2012/02/smart-tv-app-shows-the-future-of-shopping/#comments</comments> <pubDate>Fri, 03 Feb 2012 11:08:49 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=31429</guid> <description><![CDATA[M&#038;S and Samsung have unveiled a new Smart TV app that they say will show how we'll shop in the future. The new app can't be used to buy goods but it does give access to content in areas including the latest fashion and beauty advice as well as tips on buying.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/12/ebay-und-verbraucher-initiative-e-v-stellen-smart-shopping-guide-vor/' rel='bookmark' title='eBay und Verbraucher Initiative e.V. stellen Smart Shopping Guide vor'>eBay und Verbraucher Initiative e.V. stellen Smart Shopping Guide vor</a></li><li><a
href='http://www.internetretailing.net/2010/06/multichannel-key-to-the-future-say-69-of-retailers/' rel='bookmark' title='Multichannel key to the future, say retailers'>Multichannel key to the future, say retailers</a></li><li><a
href='http://www.internetretailing.net/2011/06/the-future-is-your-name-here/' rel='bookmark' title='The future is&#8230; [your name here]'>The future is&#8230; [your name here]</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2012/02/smart-tv-app-shows-the-future-of-shopping/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>PREVIEW: IRX 2012: The Mobile and Social Commerce Conference</title><link>http://www.internetretailing.net/2012/01/preview-irx-2012-the-mobile-and-social-commerce-conference/</link> <comments>http://www.internetretailing.net/2012/01/preview-irx-2012-the-mobile-and-social-commerce-conference/#comments</comments> <pubDate>Tue, 31 Jan 2012 09:15:16 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=31104</guid> <description><![CDATA[In our latest preview of one of our major events of the year, Internet Retailing Expo (IRX 2012), we take a look at our conference agenda. The Mobile and Social Commerce Conference will be held on March 22, the second day of the free-to-attend two-day event and is for all retailers who want to use, or extend their use of, mobile or social commerce in their businesses.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2012/01/preview-irx-2012-the-fast-track-conference/' rel='bookmark' title='PREVIEW: IRX 2012: The Enterprise Conference'>PREVIEW: IRX 2012: The Enterprise Conference</a></li><li><a
href='http://www.internetretailing.net/2012/01/irx-2012-preview-customer-experience-conference/' rel='bookmark' title='IRX 2012 Preview: Customer Experience Conference'>IRX 2012 Preview: Customer Experience Conference</a></li><li><a
href='http://www.internetretailing.net/2012/01/preview-irx-2012-the-fast-track-conference-2/' rel='bookmark' title='PREVIEW: IRX 2012: The Fast Track Conference'>PREVIEW: IRX 2012: The Fast Track Conference</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2012/01/preview-irx-2012-the-mobile-and-social-commerce-conference/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Older shoppers power online spending: research</title><link>http://www.internetretailing.net/2012/01/older-shoppers-power-online-spending-research/</link> <comments>http://www.internetretailing.net/2012/01/older-shoppers-power-online-spending-research/#comments</comments> <pubDate>Mon, 30 Jan 2012 15:19:55 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=31067</guid> <description><![CDATA[Despite the 'doom and gloom' surrounding UK retail, the British are still keen shoppers. But today rather than pacing the high street, they're buying online instead, according to the Basekit.com study which also found women spend more time shopping, but men spend more money.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/12/uk-shoppers-will-spend-2bn-online-while-under-the-influence-this-christmas-research/' rel='bookmark' title='UK shoppers will spend £2bn online while under the influence this Christmas: research'>UK shoppers will spend £2bn online while under the influence this Christmas: research</a></li><li><a
href='http://www.internetretailing.net/2011/11/british-shoppers-to-shop-fast-and-online-this-christmas/' rel='bookmark' title='British shoppers to shop fast and online this Christmas'>British shoppers to shop fast and online this Christmas</a></li><li><a
href='http://www.internetretailing.net/2012/01/austerity-and-technology-spawn-new-consumer-research/' rel='bookmark' title='Austerity and technology spawn new breed of consumer: research'>Austerity and technology spawn new breed of consumer: research</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2012/01/older-shoppers-power-online-spending-research/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Shoppers expected to spend more than £186m online this Christmas Day</title><link>http://www.internetretailing.net/2011/12/shoppers-expected-to-spend-more-than-186m-online-this-christmas-day/</link> <comments>http://www.internetretailing.net/2011/12/shoppers-expected-to-spend-more-than-186m-online-this-christmas-day/#comments</comments> <pubDate>Mon, 19 Dec 2011 08:00:10 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=29305</guid> <description><![CDATA[Shoppers keen to net bargains in the ecommerce sales will be logging on to ecommerce sites this Christmas Day, predicts the IMRG. It says they will spend more than £180m on Christmas Day, but that total will almost double on Boxing Day.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/11/uk-shoppers-will-spend-more-than-7bn-online-this-christmas-research/' rel='bookmark' title='UK shoppers &#8216;will spend more than £7bn online this Christmas&#8217;: IMRG'>UK shoppers &#8216;will spend more than £7bn online this Christmas&#8217;: IMRG</a></li><li><a
href='http://www.internetretailing.net/2011/12/uk-shoppers-will-spend-2bn-online-while-under-the-influence-this-christmas-research/' rel='bookmark' title='UK shoppers will spend £2bn online while under the influence this Christmas: research'>UK shoppers will spend £2bn online while under the influence this Christmas: research</a></li><li><a
href='http://www.internetretailing.net/2010/01/christmas-2010-online-sales-expected-to-hit-1-26-billion/' rel='bookmark' title='Christmas 2010 online sales expected to hit £1.26 billion'>Christmas 2010 online sales expected to hit £1.26 billion</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/12/shoppers-expected-to-spend-more-than-186m-online-this-christmas-day/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>UK shoppers will spend £2bn online while under the influence this Christmas: research</title><link>http://www.internetretailing.net/2011/12/uk-shoppers-will-spend-2bn-online-while-under-the-influence-this-christmas-research/</link> <comments>http://www.internetretailing.net/2011/12/uk-shoppers-will-spend-2bn-online-while-under-the-influence-this-christmas-research/#comments</comments> <pubDate>Wed, 07 Dec 2011 14:02:26 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=28853</guid> <description><![CDATA[Over the course of this Christmas, UK shoppers will spend an estimated £2bn after they've been drinking, according to research from shopping comparison site Kelkoo. It says 4% of consumers have only realised they made a purchase when it arrived in the post.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/12/shoppers-expected-to-spend-more-than-186m-online-this-christmas-day/' rel='bookmark' title='Shoppers expected to spend more than £186m online this Christmas Day'>Shoppers expected to spend more than £186m online this Christmas Day</a></li><li><a
href='http://www.internetretailing.net/2009/11/consumers-to-spend-8-9bn-online-this-christmas/' rel='bookmark' title='Consumers to spend £8.9bn online this Christmas'>Consumers to spend £8.9bn online this Christmas</a></li><li><a
href='http://www.internetretailing.net/2012/01/older-shoppers-power-online-spending-research/' rel='bookmark' title='Older shoppers power online spending: research'>Older shoppers power online spending: research</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/12/uk-shoppers-will-spend-2bn-online-while-under-the-influence-this-christmas-research/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Consumers prefer to buy online &#8211; unless they&#8217;re buying luxury goods</title><link>http://www.internetretailing.net/2011/12/consumers-prefer-to-buy-online-unless-theyre-buying-luxury-goods/</link> <comments>http://www.internetretailing.net/2011/12/consumers-prefer-to-buy-online-unless-theyre-buying-luxury-goods/#comments</comments> <pubDate>Mon, 05 Dec 2011 13:36:11 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=28689</guid> <description><![CDATA[UK consumers are now more likely to buy CDs, books and holidays online, a KPMG study has found. But when it comes to luxury goods they'd rather buy in store. Meanwhile the growing importance of social commerce in the purchase process has been highlighted by a Reevoo study.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/03/online-pet-goods-group-justshops-goes-social-to-improve-trust/' rel='bookmark' title='Online pet goods group JustShops goes social to improve trust'>Online pet goods group JustShops goes social to improve trust</a></li><li><a
href='http://www.internetretailing.net/2011/04/a-third-of-british-consumers-prefer-to-shop-online/' rel='bookmark' title='A third of British consumers prefer to shop online'>A third of British consumers prefer to shop online</a></li><li><a
href='http://www.internetretailing.net/2011/07/buying-products-via-social-sites-slow-to-catch-on-says-new-study/' rel='bookmark' title='Buying products via social sites slow to catch on says new study'>Buying products via social sites slow to catch on says new study</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/12/consumers-prefer-to-buy-online-unless-theyre-buying-luxury-goods/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Internet consumers&#8217; confidence climbs slightly &#8211; but a difficult Christmas predicted for retailers</title><link>http://www.internetretailing.net/2011/11/internet-consumers-confidence-climbs-slightly-but-a-difficult-christmas-predicted-for-retailers/</link> <comments>http://www.internetretailing.net/2011/11/internet-consumers-confidence-climbs-slightly-but-a-difficult-christmas-predicted-for-retailers/#comments</comments> <pubDate>Fri, 04 Nov 2011 13:15:55 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=27370</guid> <description><![CDATA[The UK's internet consumers are only slightly more confident about their ability to spend than they were three months ago, new data from the British Retail Consortium shows - but 86% believe the country is in recession and 76% fear for jobs.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/07/weak-growth-figures-reflect-difficult-times-for-retailers/' rel='bookmark' title='Weak growth figures reflect difficult times for retailers'>Weak growth figures reflect difficult times for retailers</a></li><li><a
href='http://www.internetretailing.net/2009/11/93-of-consumers-will-buy-a-gift-online-this-christmas/' rel='bookmark' title='93% of consumers will buy a gift online this Christmas'>93% of consumers will buy a gift online this Christmas</a></li><li><a
href='http://www.internetretailing.net/2010/10/strong-online-christmas-predicted/' rel='bookmark' title='Strong online Christmas predicted'>Strong online Christmas predicted</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/11/internet-consumers-confidence-climbs-slightly-but-a-difficult-christmas-predicted-for-retailers/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Overlook male shoppers at your peril: report</title><link>http://www.internetretailing.net/2011/10/overlook-male-shoppers-at-your-peril-report/</link> <comments>http://www.internetretailing.net/2011/10/overlook-male-shoppers-at-your-peril-report/#comments</comments> <pubDate>Mon, 24 Oct 2011 08:18:30 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=26853</guid> <description><![CDATA[Men shop differently from women, and retailers will benefit from recognising that fact, according to new research from Shoppercentric. The report found more than half of men browse online every couple of days.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/09/european-online-shoppers-are-wealthy-male-and-western-study/' rel='bookmark' title='European online shoppers are wealthy, male and western: study'>European online shoppers are wealthy, male and western: study</a></li><li><a
href='http://www.internetretailing.net/2009/08/men-are-the-biggest-spenders-on-the-online-high-street/' rel='bookmark' title='Men are the biggest spenders on the online high street'>Men are the biggest spenders on the online high street</a></li><li><a
href='http://www.internetretailing.net/2011/06/shoppers-will-still-buy-on-impulse-as-long-as-its-really-a-bargain/' rel='bookmark' title='Shoppers will still buy on impulse &#8211; as long as it&#8217;s really a bargain'>Shoppers will still buy on impulse &#8211; as long as it&#8217;s really a bargain</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/10/overlook-male-shoppers-at-your-peril-report/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Christmas shopping all wrapped up online for 13%</title><link>http://www.internetretailing.net/2011/10/christmas-shopping-all-wrapped-up-online-for-13/</link> <comments>http://www.internetretailing.net/2011/10/christmas-shopping-all-wrapped-up-online-for-13/#comments</comments> <pubDate>Fri, 21 Oct 2011 11:16:55 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=26675</guid> <description><![CDATA[With the Christmas shopping season approaching, it seems that 13% of us will be buying all our presents online, though almost 90% of us are likely to use both the internet and high street to make our purchases, according to HSBC research. Meanwhile, Kantar Media Compete says we'll be looking to rein in our spending, and will be buying early.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2009/11/47-of-consumers-to-wait-until-the-sales-to-complete-their-christmas-shopping/' rel='bookmark' title='47% of consumers to wait until the sales to complete their Christmas shopping'>47% of consumers to wait until the sales to complete their Christmas shopping</a></li><li><a
href='http://www.internetretailing.net/2011/11/more-than-a-quarter-of-uk-christmas-shopping-will-be-online-in-2011-study/' rel='bookmark' title='More than a quarter of UK Christmas shopping will be online in 2011 and 12% from mobile: study'>More than a quarter of UK Christmas shopping will be online in 2011 and 12% from mobile: study</a></li><li><a
href='http://www.internetretailing.net/2009/01/one-in-seven-delayed-present-buying-until-after-christmas/' rel='bookmark' title='One in seven delayed present buying until after Christmas'>One in seven delayed present buying until after Christmas</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/10/christmas-shopping-all-wrapped-up-online-for-13/feed/</wfw:commentRss> <slash:comments>3</slash:comments> </item> <item><title>Hard-up consumers go multichannel in search of better prices</title><link>http://www.internetretailing.net/2011/10/hard-up-consumers-go-multichannel-for-better-prices/</link> <comments>http://www.internetretailing.net/2011/10/hard-up-consumers-go-multichannel-for-better-prices/#comments</comments> <pubDate>Fri, 14 Oct 2011 09:23:15 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[News]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=26461</guid> <description><![CDATA[Some 67% of online shoppers researched products in a store but then bought online, in search of a better price, a new study from Kantar Media Compete found. Its Online Shopper Intelligence report found 69% made the store their first port of call to find out about products.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/03/consumers-expect-lower-prices-for-ebooks/' rel='bookmark' title='Consumers expect lower prices for ebooks'>Consumers expect lower prices for ebooks</a></li><li><a
href='http://www.internetretailing.net/2009/11/ebay-predicts-online-shopping-boom-this-christmas/' rel='bookmark' title='eBay predicts online shopping boom this Christmas'>eBay predicts online shopping boom this Christmas</a></li><li><a
href='http://www.internetretailing.net/2009/12/41-of-european-internet-users-never-get-past-the-first-page-of-search-results/' rel='bookmark' title='41% of European internet users never get past the first page of search results'>41% of European internet users never get past the first page of search results</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/10/hard-up-consumers-go-multichannel-for-better-prices/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
