The surge of demand for online money-off vouchers that emerged during the recession is still high, according to a discount voucher website. It says that the discount is now part of British culture.

Just how do online retailers captivate their customers? That’s the focus for the first of the three tracks that will feature at this year’s Internet Retailing conference, Internet Retailing 2010.

McCain Foods is to launch a new website at the centre of a customer loyalty programme as part of its engagement strategy.

Parcelforce Worldwide has responded to customer opinion with a number of measures to improve its delivery service.

Retailers could miss out on their full share of a £5.5bn market at Christmas, simply by failing to deliver the customer service they require, warns customer interaction software company Eptica.

Pay4Later says its new online credit product brings retail finance to the UK e-commerce mainstream for the first time.

Mothercare and Early Learning Centre are to have a social media strategy aimed at engaging with online mothers, in a recognition, says Mothercare’s direct marketing chief, that ‘reputations are being shaped online.’

Social media is fast becoming the place that UK internet users have in common. New figures from comScore show just how fast that trend is moving.

A third of customers would spend more online if they were offered better customer advice, a new survey suggests. But the challenge is to do that without losing the price advantage.

Restaurant vouchers are the most popular online discount for consumers, according to research from comparison website Moneysupermarket. Here, Guy Keeling, managing director of loyalty specialist Maximiles UK, argues that retailers should look before they leap into voucher promotions.

Asda says its online price checker has saved its shoppers millions since it was launched. But what does a tool that guarantees the lowest price mean for the future of online grocery shopping?

Most retailers say multichannel is the way forward for their business, new research from DHL Supply Chain suggests. E-commerce, m-commerce and high street shops all have an important part to play.

UK consumers are now more confident about buying online from other EU countries. That’s evidenced by a fall in the number of complaints they make on cross-border transactions, says the UK European Consumer Centre.

Consumers are now happy to buy cars over the internet without so much as a test drive, according to Ford Retail. Now it has launched its own direct sales website to allow them to do just that.

Britons want the freedom to shop where and when they like, whether that’s online, over their mobile or in an in-store kiosk, according to new research.

Durex’s new e-commerce website is now live. The brand is now on the same hybris e-commerce platform as sister SSL group brand Scholl. The result, says SSL International’s digital marketing head, is lower costs and a more efficient customer experience.

A move to engage customers both in the store and online looks to have paid off for Majestic Wine. Today it reported internet sales were up by almost a fifth in its last financial year.

Customers of online ticket exchange Viagogo will soon be able to use the site to find out more about venues, shows and performances through Bazaarvoice social commerce being added to French, German and UK versions of the site.

More than half of online shoppers would abandon a retailer after a bad experience with delivery or returns, new research suggests.

Which brand are the stars of social media? A new media measurement service, Famecount, has surprising results, calculated through a formula based on numbers of Facebook fans, Twitter followers and You Tube subscribers.