Articles in Customer Focus
A new report from Snow Valley includes examples of 134 online retailers’ ‘thank you for your order’ pages and tips on how to avoid the most common mistakes web sellers make.
A detailed analysis by Greenlight of fashion retailers’ paid and natural search visibility has found key differences between the strategies taken by different retailers and in the way that men and women search for fashion items.
The new @anywhere service will enable consumers to tweet and to follow others’ tweets from within other websites, such as ecommerce and publishing sites.
A survey conducted by the Department for Business, Innovation and Skills (BIS) has revealed that almost two-thirds of consumers are less likely to return goods they buy online compared to those they buy on the high street
The BBC has produced an analysis of the top properties on the web that makes it easy to visualise the importance of internet retailing and of the major players within the market.
The UK service puts comparison shopping, eBay auctions, coupons and discount travel search all on one site.
As m-Commerce is on the rise, so are the first conferences dealing with the subject of m-commerce and apps. The 1. Apps Summit to take place in Germany will be held at Wiesbaden on 4th and 5th of May.
The Royal Mail Insight Tool provides access to over 140 million UK transactions made through the online auction site, “giving advertisers and planners unparalleled insight into the purchasing behaviours of postcode areas across the UK.”
A new white paper allows marketers to easily benchmark their email marketing performance and includes statistics on open rates, click throughs and unsubscribe rates around the world.
The new ‘Social Affiliate’ tool is designed to let consumers easily earn affilate commissions by adding an advertising widget from a favourite brand or retailer to their personal blog or social networking page.

Latest comments
cho3657 commented
Internet Retailing » German e-commerce market comprises nearly …: ibusiness.de has published...
Harvey Sinclair, Stockshifters.com commented
Headline grabbing statistics, but I’d refute the suggestion that such a high proportion of shopper...