United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Browse through the sub-categories below for specific content

Home » Archive by Category

Articles in Industry

Shopping on mobile devices set to increase by 53% this year in UK as m-commerce booms globally, finds Centre for Retail Research/Kelkoo study
February 8, 2012 – 4:42 pm | 2 Comments
Shopping on mobile devices set to increase by 53% this year in UK as m-commerce booms globally, finds Centre for Retail Research/Kelkoo study

Shopping on mobile devices is set to increase by 53% in the next 12 months hitting £4.5billion, making the British the biggest mobile shoppers in Europe for the third year running followed by Germany (£2.7bn) and France (£1.9bn), finds a new study commissioned by Kelkoo and carried out by the Centre for Retail Research

App and on-phone content sales revenues accelerating as people buy smartphones, finds Juniper
February 8, 2012 – 4:22 pm | One Comment
App and on-phone content sales revenues accelerating as people buy smartphones, finds Juniper

Annual revenues from consumer mobile applications will approach $52 billion by 2016 as consumer smartphone adoption accelerates in tandem with the emergence of a mass tablet market, suggests a study by Juniper Research

Feather & Black gets into bed with mobile web
February 7, 2012 – 5:17 pm | No Comment
Feather & Black gets into bed with mobile web

Feather & Black, a stylish bedroom furniture retailer, has now launched a transactional mobile website, following a 337% increase in mobile traffic to its website in the past six months

‘Digital High Street’ a step closer as leading retail brands sign up to NearMe
January 26, 2012 – 8:43 am | One Comment
‘Digital High Street’ a step closer as leading retail brands sign up to NearMe

The idea of the ‘Digital High Street’ has come a step closer with leading retailers Everything Everywhere, Asda and Tescos joining the growing list of retailers signing up to appear on search and discovery app NearMe – adding potentially more than 30million customers to the service that already has an organically grown user base of 500,000

eBay predicts mobile sales of $8billion in 2012, and welcomes 4G proposals for UK
January 24, 2012 – 2:55 pm | One Comment
eBay predicts mobile sales of $8billion in 2012, and welcomes 4G proposals for UK

eBay.co.uk, the leading online marketplace, has predicted $8billion in global mobile sales on the site as a new consultation from Ofcom set out proposals to make 4G mobile spectrum available in the UK

One in four Christmas shopping excursions took place on a mobile device, driving e-commerce, finds study
January 24, 2012 – 10:06 am | 2 Comments
One in four Christmas shopping excursions took place on a mobile device, driving e-commerce, finds study

The high street may have taken a hit this Christmas at the expense of online shopping – culminating in Boxing Day 2011 being named the UK’s biggest ever online shopping day – but much of this rise in e-commerce was driven by mobile, suggests a new report

Topshop delivers multichannel, transactional engagement through pioneering iPhone app
January 24, 2012 – 10:00 am | No Comment
Topshop delivers multichannel, transactional engagement through pioneering iPhone app

Leading High Street retailer Topshop has created a fully transactional, multichannel iPhone app that brings the entire Topshop product catalogue to customers and actively engages with them in-store, at home and online

Adobe study reveals tablet users were biggest online spenders in 2011
January 23, 2012 – 5:55 pm | No Comment
Adobe study reveals tablet users were biggest online spenders in 2011

A study by Adobe carried out during the 2011 holiday season and throughout 2011, found that tablet visitors spent more per purchase than visitors using smartphones or traditional desktops and laptops, suggesting that tablet visitors were the most valuable online customers in 2011

Lakeland goes live with mobile optimised website
January 23, 2012 – 5:01 pm | No Comment
Lakeland goes live with mobile optimised website

Lakeland, the creative kitchenware company, has launched a mobile commerce website with the help of its implementation partner Javelin Group, one of Europe’s leading e-commerce consultancy and systems integrator and a speaker at Internet Retailing Expo on 22 March at the NEC in Birmingham

Motors.co.uk reports massive growth of mobile and tablet traffic
January 23, 2012 – 4:25 pm | No Comment
Motors.co.uk reports massive growth of mobile and tablet traffic

Motors.co.uk, the UK’s second largest car search response networks for motor dealers, has seen visits to its mobile and app sites more than double (123% increase) in the last 12 months, with 15% of total visits to the site now coming from mobile devices. The firm has also seen a 200% increase in visits from iPads

Mobile shopping grew by 186.5% in UK during December, says IBM
January 13, 2012 – 11:44 am | No Comment
Mobile shopping grew by 186.5% in UK during December, says IBM

Mobile devices including the iPad, iPhone and Android help drive strong online retail sales over Christmas, according to the latest cloud-based analytics findings by IBM, accounting for some 15 per cent of all retailer online traffic

Smartphones and m-coupons usher in radical shake up of Christmas shopping habits, study suggests
January 11, 2012 – 7:43 pm | No Comment
Smartphones and m-coupons usher in radical shake up of Christmas shopping habits, study suggests

The way UK consumers shopped for presents this Christmas was completely different to any previous year, according to the annual survey by international consumer research specialist Intersperience – with the smartphone and mobile coupons stealing the show

Tablet use doubles over Christmas period, finds IMRG
January 10, 2012 – 3:26 pm | No Comment
Tablet use doubles over Christmas period, finds IMRG

Tablet use over Christmas Day and Boxing Day in 2011 doubled compared with 2010, as 8% of consumers now use these devices as their main means of getting online, according to the annual Christmas activity survey from eDigitalResearch and IMRG

Real-time mobile clicks reveal an earlier start and frenzied finish to mobile browsing and app usage this Christmas
January 10, 2012 – 3:21 pm | No Comment
Real-time mobile clicks reveal an earlier start and frenzied finish to mobile browsing and app usage this Christmas

The amount of mobile browsing over the Christmas period – as measured by how many people click on mobile adverts – reveals a much earlier start in 2011 than in 2010, as well as a frenzy of mobile browsing on Christmas day between 9 and 11am – up 50% on a typical day at that time

Mobile industry reveals its own top 10 mobile predictions for 2012
January 5, 2012 – 6:04 pm | Comments Off
Mobile industry reveals its own top 10 mobile predictions for 2012

MEF, the global community for mobile content and commerce, kicks off 2012 by unveiling it’s predictions for the year ahead. In 2011, MEF accurately forecast that the proliferation of Smartphones would drive mobile consumer engagement with a number of other predictions also coming to fruition. So let’s see how it does with 2012s crystal balling…

John Lewis launches iPhone app
January 5, 2012 – 6:03 pm | Comments Off
John Lewis launches iPhone app

John Lewis has (finally) launched an iPhone app, which gives customers access to 200,000 John Lewis products while they are on the move and allowing shoppers to find their nearest store, opening times, and to browse JohnLews.com while in store or lounging around at home – as well as seeking to improve customer experience in store

O2 embraces proper mobile commerce with its own m-web sales channel
January 5, 2012 – 6:02 pm | 3 Comments
O2 embraces proper mobile commerce with its own m-web sales channel

Ironic as it may seem, mobile operator O2 has only just embraced m-retailing for its own customers with the roll out of specially designed m-web pages that let customers purchase mobile phone accessories on the go on all web-enabled phones

Retailers losing out on £4bn in revenue due to poor m-site design, suggests study
December 9, 2011 – 9:34 pm | Comments Off
Retailers losing out on £4bn in revenue due to poor m-site design, suggests study

Poor mobile app and mobile website design – including a lack of ‘thumb friendliness’ could be costing retailers £4billion in revenues as smartphone users making early forays into m-retail are put off their sites and head for better designed competitor sites

12% of all online purchases made via mobile on ‘Mobile Monday’
December 6, 2011 – 9:28 pm | Comments Off
12% of all online purchases made via mobile on ‘Mobile Monday’

As ‘Cyber Monday,’ the busiest online shopping day before Christmas came and went on Monday 5 December, 12% of the £13.4billion expected to be spent on line this yuletide came via mobile, according to the Centre for Retail Research

Virgin Wines launches mobile website
December 6, 2011 – 9:16 pm | Comments Off
Virgin Wines launches mobile website

Good news for drinkers, Virgin Wines has launched a mobile version of its website, following a threefold increase in the number of visitors to the Virgin Wines website in the last year compared to the previous year