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> <channel><title>Internet Retailing &#187; DE</title> <atom:link href="http://www.internetretailing.net/category/de/feed/" rel="self" type="application/rss+xml" /><link>http://www.internetretailing.net</link> <description>News, insight and analysis for Europe&#039;s ecommerce and multichannel retail professionals</description> <lastBuildDate>Wed, 08 Feb 2012 21:41:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>The future&#8217;s multichannel for M&amp;S</title><link>http://www.internetretailing.net/2011/04/the-futures-multichannel-for-ms/</link> <comments>http://www.internetretailing.net/2011/04/the-futures-multichannel-for-ms/#comments</comments> <pubDate>Wed, 06 Apr 2011 11:27:27 +0000</pubDate> <dc:creator>Chloe Rigby</dc:creator> <category><![CDATA[Marketing]]></category> <category><![CDATA[News]]></category> <category><![CDATA[Operations]]></category> <category><![CDATA[financial results]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=16670</guid> <description><![CDATA[High street retailer M&#038;S is looking to its multichannel and overseas operations for long-term growth. In a trading statement the company said that ecommerce sales had risen by 13.7% in the fourth quarter of its financial year, compared to just 2.3% group-wide.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/05/ms-online-sales-up-by-more-than-30/' rel='bookmark' title='M&amp;S online sales up by more than 30%'>M&#038;S online sales up by more than 30%</a></li><li><a
href='http://www.internetretailing.net/2010/11/ms-aims-for-1bn-in-multichannel-revenues/' rel='bookmark' title='M&amp;S aims for £1bn in multichannel revenues'>M&#038;S aims for £1bn in multichannel revenues</a></li><li><a
href='http://www.internetretailing.net/2011/01/online-plays-part-in-sainsburys-best-ever-christmas/' rel='bookmark' title='Supermarkets report strong online Christmas contributions'>Supermarkets report strong online Christmas contributions</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/04/the-futures-multichannel-for-ms/feed/</wfw:commentRss> <slash:comments>15</slash:comments> </item> <item><title>Multichannel will force better contact with customers suggests survey</title><link>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/</link> <comments>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/#comments</comments> <pubDate>Tue, 22 Feb 2011 10:46:24 +0000</pubDate> <dc:creator>Alison</dc:creator> <category><![CDATA[News]]></category> <category><![CDATA[Produkte und Services]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=13964</guid> <description><![CDATA[Research from BT and Avaya shows that multichannel retailers must think more carefully about how they deal with customers to resolve the most complicated queries. The vast majority of those surveyed – 90% - still expect to be able to speak to an agent in a call centre when they have a problem and 74 per cent were irritated at having to repeat identity details at different points of contact. Retailers should work on their multi-channel communication strategies and avoid missing out on opportunities to increase revenues.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2010/03/multichannel-revolution-reality-for-us/' rel='bookmark' title='&#8216;Multichannel revolution&#8217; reality for US'>&#8216;Multichannel revolution&#8217; reality for US</a></li><li><a
href='http://www.internetretailing.net/2009/07/customers-prefer-to-read-faqs-than-talk-to-real-people/' rel='bookmark' title='Customers prefer to read FAQs than talk to real people'>Customers prefer to read FAQs than talk to real people</a></li><li><a
href='http://www.internetretailing.net/2010/07/60-of-retailers-are-using-mobile-though-most-haven%e2%80%99t-optimised-their-websites-for-small-screens-finds-our-survey/' rel='bookmark' title='60% of retailers are using mobile, though most haven’t optimised their websites for small screens finds our survey'>60% of retailers are using mobile, though most haven’t optimised their websites for small screens finds our survey</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>E-Commerce: Tipps zum Weihnachtsgeschäft</title><link>http://www.internetretailing.net/2010/10/e-commerce-tipps-zum-weihnachtsgeschaft/</link> <comments>http://www.internetretailing.net/2010/10/e-commerce-tipps-zum-weihnachtsgeschaft/#comments</comments> <pubDate>Tue, 26 Oct 2010 19:29:44 +0000</pubDate> <dc:creator>Michael Matzer</dc:creator> <category><![CDATA[Meinungen und Analysen]]></category> <category><![CDATA[Strategie]]></category> <category><![CDATA[hotfrog]]></category> <category><![CDATA[Shopdesign#]]></category> <category><![CDATA[Weihnachten]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=8630</guid> <description><![CDATA[Auch im Web sind kleinere Anbieter oft benachteiligt, da ihnen schlichtweg der hohe Bekanntheitsgrad fehlt. Dem saisonalen Trend zu entsprechen, kann helfen.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/10/gut-vorbereitet-ebay-gibt-tipps-fur-das-online-weihnachtsgeschaft/' rel='bookmark' title='Gut vorbereitet? eBay gibt Tipps für das Online-Weihnachtsgeschäft'>Gut vorbereitet? eBay gibt Tipps für das Online-Weihnachtsgeschäft</a></li><li><a
href='http://www.internetretailing.net/2010/11/mobile-commerce-chance-fur-online-handler-hybris-gibt-tipps/' rel='bookmark' title='Mobile Commerce &#8211; Chance für Online-Händler? hybris gibt Tipps'>Mobile Commerce &#8211; Chance für Online-Händler? hybris gibt Tipps</a></li><li><a
href='http://www.internetretailing.net/2010/11/e-mail-marketing-in-der-weihnachtszeit-tipps-und-tricks/' rel='bookmark' title='E-Mail Marketing in der Weihnachtszeit: Tipps und Tricks'>E-Mail Marketing in der Weihnachtszeit: Tipps und Tricks</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/10/e-commerce-tipps-zum-weihnachtsgeschaft/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>E-Commerce-Konferenz an der Rennstrecke: am 30.7. auf dem Nürburgring</title><link>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/</link> <comments>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/#comments</comments> <pubDate>Wed, 30 Jun 2010 09:30:29 +0000</pubDate> <dc:creator>Michael Matzer</dc:creator> <category><![CDATA[Produkte und Services]]></category> <category><![CDATA[4sellers]]></category> <category><![CDATA[Greyhound]]></category> <category><![CDATA[Nürburgring]]></category> <category><![CDATA[online shop]]></category> <category><![CDATA[Shopsystem]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=5640</guid> <description><![CDATA[Der Shopsystem-Hersteller 4SELLERS betitelt sein Event, das am 30.07.2010 am Nürburgring stattfindet, stilgerecht "Auf Poleposition - das perfekte Setup für Ihren Online-Handel".<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2010/09/27-10-10-%e2%80%93-18-ec-forum-in-koln-thema-social-commerce/' rel='bookmark' title='27.10.10 – 18. EC-Forum in Köln, Thema Social Commerce'>27.10.10 – 18. EC-Forum in Köln, Thema Social Commerce</a></li><li><a
href='http://www.internetretailing.net/2010/01/de-new-german-e-commerce-economy-barometer-already-800-members/' rel='bookmark' title='[DE] New German e-commerce economy barometer, already 800 members'>[DE] New German e-commerce economy barometer, already 800 members</a></li><li><a
href='http://www.internetretailing.net/2011/01/19-februar-tradoria-live11-konferenz-in-bamberg/' rel='bookmark' title='19. Februar: Tradoria Live!11-Konferenz in Bamberg'>19. Februar: Tradoria Live!11-Konferenz in Bamberg</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
