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> <channel><title>Internet Retailing &#187; Produkte und Services</title> <atom:link href="http://www.internetretailing.net/category/de/dprodukte/feed/" rel="self" type="application/rss+xml" /><link>http://www.internetretailing.net</link> <description>News, insight and analysis for Europe&#039;s ecommerce and multichannel retail professionals</description> <lastBuildDate>Wed, 08 Feb 2012 21:41:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>Multichannel will force better contact with customers suggests survey</title><link>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/</link> <comments>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/#comments</comments> <pubDate>Tue, 22 Feb 2011 10:46:24 +0000</pubDate> <dc:creator>Alison</dc:creator> <category><![CDATA[News]]></category> <category><![CDATA[Produkte und Services]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=13964</guid> <description><![CDATA[Research from BT and Avaya shows that multichannel retailers must think more carefully about how they deal with customers to resolve the most complicated queries. The vast majority of those surveyed – 90% - still expect to be able to speak to an agent in a call centre when they have a problem and 74 per cent were irritated at having to repeat identity details at different points of contact. Retailers should work on their multi-channel communication strategies and avoid missing out on opportunities to increase revenues.<h3>Related news</h3><ol><li><a
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href='http://www.internetretailing.net/2009/07/customers-prefer-to-read-faqs-than-talk-to-real-people/' rel='bookmark' title='Customers prefer to read FAQs than talk to real people'>Customers prefer to read FAQs than talk to real people</a></li><li><a
href='http://www.internetretailing.net/2010/07/60-of-retailers-are-using-mobile-though-most-haven%e2%80%99t-optimised-their-websites-for-small-screens-finds-our-survey/' rel='bookmark' title='60% of retailers are using mobile, though most haven’t optimised their websites for small screens finds our survey'>60% of retailers are using mobile, though most haven’t optimised their websites for small screens finds our survey</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2011/02/multichannel-will-force-better-contact-with-customers-suggests-survey/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>E-Commerce-Konferenz an der Rennstrecke: am 30.7. auf dem Nürburgring</title><link>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/</link> <comments>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/#comments</comments> <pubDate>Wed, 30 Jun 2010 09:30:29 +0000</pubDate> <dc:creator>Michael Matzer</dc:creator> <category><![CDATA[Produkte und Services]]></category> <category><![CDATA[4sellers]]></category> <category><![CDATA[Greyhound]]></category> <category><![CDATA[Nürburgring]]></category> <category><![CDATA[online shop]]></category> <category><![CDATA[Shopsystem]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=5640</guid> <description><![CDATA[Der Shopsystem-Hersteller 4SELLERS betitelt sein Event, das am 30.07.2010 am Nürburgring stattfindet, stilgerecht "Auf Poleposition - das perfekte Setup für Ihren Online-Handel".<h3>Related news</h3><ol><li><a
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href='http://www.internetretailing.net/2010/01/de-new-german-e-commerce-economy-barometer-already-800-members/' rel='bookmark' title='[DE] New German e-commerce economy barometer, already 800 members'>[DE] New German e-commerce economy barometer, already 800 members</a></li><li><a
href='http://www.internetretailing.net/2011/01/19-februar-tradoria-live11-konferenz-in-bamberg/' rel='bookmark' title='19. Februar: Tradoria Live!11-Konferenz in Bamberg'>19. Februar: Tradoria Live!11-Konferenz in Bamberg</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/06/e-commerce-konferenz-an-der-rennstrecke-am-30-7-auf-dem-nurburgring/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
