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> <channel><title>Internet Retailing &#187; Sarah Clark</title> <atom:link href="http://www.internetretailing.net/author/sarah/feed/" rel="self" type="application/rss+xml" /><link>http://www.internetretailing.net</link> <description>News, insight and analysis for Europe&#039;s ecommerce and multichannel retail professionals</description> <lastBuildDate>Wed, 08 Feb 2012 21:41:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>Where is internet retailing heading in the next two years?</title><link>http://www.internetretailing.net/2010/03/where-is-internet-retailing-heading-in-the-next-two-years/</link> <comments>http://www.internetretailing.net/2010/03/where-is-internet-retailing-heading-in-the-next-two-years/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:55:19 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Industry]]></category> <category><![CDATA[trends]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3477</guid> <description><![CDATA[In her final article for Internet Retailing, Sarah Clark takes a look ahead at the latest trends and what they may mean for the future development of online retailing over the next two years.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2010/03/how-has-internet-retailing-evolved-over-the-last-two-years/' rel='bookmark' title='How has internet retailing evolved over the last two years?'>How has internet retailing evolved over the last two years?</a></li><li><a
href='http://www.internetretailing.net/2010/08/reaping-what-you-sow-at-internet-retailing-2010/' rel='bookmark' title='Reaping what you Sow at Internet Retailing 2010'>Reaping what you Sow at Internet Retailing 2010</a></li><li><a
href='http://www.internetretailing.net/2010/01/call-for-papers-%e2%80%94-internet-retailing-2010/' rel='bookmark' title='Call for papers — Internet Retailing 2010'>Call for papers — Internet Retailing 2010</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/where-is-internet-retailing-heading-in-the-next-two-years/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Selfridges unveils its first full transactional website</title><link>http://www.internetretailing.net/2010/03/selfridges-unveils-its-first-full-transactional-website/</link> <comments>http://www.internetretailing.net/2010/03/selfridges-unveils-its-first-full-transactional-website/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:29:57 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[site launch]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3470</guid> <description><![CDATA[The upmarket department store is a latecomer to the ecommerce revolution — but its new site incorporates many of the latest trends in internet retailing.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2009/11/gieves-hawkes-to-launch-its-first-transactional-website/' rel='bookmark' title='Gieves &amp; Hawkes to launch its first transactional website'>Gieves &#038; Hawkes to launch its first transactional website</a></li><li><a
href='http://www.internetretailing.net/2009/05/tk-maxx-launches-transactional-website/' rel='bookmark' title='TK Maxx launches transactional website'>TK Maxx launches transactional website</a></li><li><a
href='http://www.internetretailing.net/2009/03/interflora-launches-a-transactional-mobile-website/' rel='bookmark' title='Interflora launches a transactional mobile website'>Interflora launches a transactional mobile website</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/selfridges-unveils-its-first-full-transactional-website/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>UK ecommerce technology market to reach £600m in 2010</title><link>http://www.internetretailing.net/2010/03/uk-ecommerce-technology-market-to-reach-600m-in-2010/</link> <comments>http://www.internetretailing.net/2010/03/uk-ecommerce-technology-market-to-reach-600m-in-2010/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:27:13 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Products and Services]]></category> <category><![CDATA[platforms]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3466</guid> <description><![CDATA[Ecommerce businesses will spend 12% more on technology this year than last, according to Econsultancy's E-commerce Platforms Buyer's Guide 2010.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/06/ecommerce-technology-investment-to-approach-700m-in-2011/' rel='bookmark' title='Ecommerce technology investment to approach £700m in 2011'>Ecommerce technology investment to approach £700m in 2011</a></li><li><a
href='http://www.internetretailing.net/2010/08/ecommerce-technology-is-retail-investment-priority-report/' rel='bookmark' title='Ecommerce technology is retail investment priority: report'>Ecommerce technology is retail investment priority: report</a></li><li><a
href='http://www.internetretailing.net/2009/03/mobile-coupon-redemptions-to-increase-30-by-2010/' rel='bookmark' title='Mobile coupon redemptions to increase 30% by 2010'>Mobile coupon redemptions to increase 30% by 2010</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/uk-ecommerce-technology-market-to-reach-600m-in-2010/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Topshop expands deliveries to twelve new countries</title><link>http://www.internetretailing.net/2010/03/topshop-expands-deliveries-to-twelve-new-countries/</link> <comments>http://www.internetretailing.net/2010/03/topshop-expands-deliveries-to-twelve-new-countries/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:24:51 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[delivery]]></category> <category><![CDATA[international]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3462</guid> <description><![CDATA[Customers in Bulgaria, Canada, China, Czech Republic, Hong Kong, Hungary, Republic of Korea, Lithuania, Poland, Romania, Slovakia and Turkey can now buy online at Topshop.com.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2009/06/ms-expands-international-deliveries-to-70-countries/' rel='bookmark' title='M&amp;S expands international deliveries to 70 countries'>M&#038;S expands international deliveries to 70 countries</a></li><li><a
href='http://www.internetretailing.net/2009/10/ms-launches-online-deliveries-to-73-more-countries/' rel='bookmark' title='M&amp;S launches online deliveries to 73 more countries'>M&#038;S launches online deliveries to 73 more countries</a></li><li><a
href='http://www.internetretailing.net/2011/06/topshop-heads-the-f-commerce-pack/' rel='bookmark' title='Topshop heads the F-commerce pack'>Topshop heads the F-commerce pack</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/topshop-expands-deliveries-to-twelve-new-countries/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>35% of top US retailers now let subscribers reduce the number of emails they receive</title><link>http://www.internetretailing.net/2010/03/35-of-top-us-retailers-now-let-subscribers-reduce-the-number-of-emails-they-receive/</link> <comments>http://www.internetretailing.net/2010/03/35-of-top-us-retailers-now-let-subscribers-reduce-the-number-of-emails-they-receive/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:22:32 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[email]]></category> <category><![CDATA[research]]></category> <category><![CDATA[US]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3458</guid> <description><![CDATA[In a bid to reduce the unsubscribe rates on their marketing emails, one in three leading US online retailers now offer subscribers the option of reducing the frequency of the emails they receive, according to a new survey from Responsys.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2010/01/top-us-online-retailers-sent-132-marketing-emails-last-year/' rel='bookmark' title='Top US online retailers sent 132 marketing emails last year'>Top US online retailers sent 132 marketing emails last year</a></li><li><a
href='http://www.internetretailing.net/2009/03/survey-consumers-fed-up-with-irrelevant-marketing-emails/' rel='bookmark' title='Survey: Consumers fed-up with irrelevant marketing emails'>Survey: Consumers fed-up with irrelevant marketing emails</a></li><li><a
href='http://www.internetretailing.net/2010/02/one-in-seven-marketing-emails-dont-reach-the-inbox/' rel='bookmark' title='One in seven marketing emails don&#8217;t reach the inbox'>One in seven marketing emails don&#8217;t reach the inbox</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/35-of-top-us-retailers-now-let-subscribers-reduce-the-number-of-emails-they-receive/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Guest Comment: The power of &#8216;you&#8217;</title><link>http://www.internetretailing.net/2010/03/guest-comment-the-power-of-you/</link> <comments>http://www.internetretailing.net/2010/03/guest-comment-the-power-of-you/#comments</comments> <pubDate>Fri, 26 Mar 2010 13:19:05 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Industry]]></category> <category><![CDATA[guest]]></category> <category><![CDATA[personalisation]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3454</guid> <description><![CDATA[The potential impact of personalised marketing over the web is enormous, but retailers must move quickly to seize the opportunities presented by a truly integrated multi-channel sales and customer services strategy, says Maxymiser's Mark Simpson.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/03/guest-opinion-marketing-your-mobile-channel-using-the-power-of-advocacy/' rel='bookmark' title='GUEST OPINION Marketing your mobile channel using the power of advocacy'>GUEST OPINION Marketing your mobile channel using the power of advocacy</a></li><li><a
href='http://www.internetretailing.net/2010/11/guest-comment-the-importance-of-product-information-in-an-online-society-2/' rel='bookmark' title='Guest comment: The importance of product information in an online society'>Guest comment: The importance of product information in an online society</a></li><li><a
href='http://www.internetretailing.net/2010/02/guest-comment-smart-ways-for-pureplays-to-dip-into-offline-marketing-without-blowing-the-budget/' rel='bookmark' title='Guest Comment: Smart ways for pureplays to dip into offline marketing without blowing the budget'>Guest Comment: Smart ways for pureplays to dip into offline marketing without blowing the budget</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/guest-comment-the-power-of-you/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>How has internet retailing evolved over the last two years?</title><link>http://www.internetretailing.net/2010/03/how-has-internet-retailing-evolved-over-the-last-two-years/</link> <comments>http://www.internetretailing.net/2010/03/how-has-internet-retailing-evolved-over-the-last-two-years/#comments</comments> <pubDate>Tue, 23 Mar 2010 14:38:19 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Industry]]></category> <category><![CDATA[trends]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3395</guid> <description><![CDATA[Sarah Clark takes a look back at the issues of most concern to online retailers when she joined Internet Retailing in July 2008 and finds that, while much has changed, many of the most important issues remain the same...<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2010/03/where-is-internet-retailing-heading-in-the-next-two-years/' rel='bookmark' title='Where is internet retailing heading in the next two years?'>Where is internet retailing heading in the next two years?</a></li><li><a
href='http://www.internetretailing.net/2009/03/internet-sales-now-3-4-of-all-retail-trade/' rel='bookmark' title='Internet sales now 3.4% of all retail trade'>Internet sales now 3.4% of all retail trade</a></li><li><a
href='http://www.internetretailing.net/2010/08/reaping-what-you-sow-at-internet-retailing-2010/' rel='bookmark' title='Reaping what you Sow at Internet Retailing 2010'>Reaping what you Sow at Internet Retailing 2010</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/how-has-internet-retailing-evolved-over-the-last-two-years/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>StellaService and Ovum put a value on online customer service</title><link>http://www.internetretailing.net/2010/03/stellaservice-and-ovum-put-a-value-on-online-customer-service/</link> <comments>http://www.internetretailing.net/2010/03/stellaservice-and-ovum-put-a-value-on-online-customer-service/#comments</comments> <pubDate>Tue, 23 Mar 2010 14:24:07 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[customer experience]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[research]]></category> <category><![CDATA[US]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3385</guid> <description><![CDATA[The US research revealed that great online customer service is  worth $17.3 billion a year and consumers are willing, on average, to pay  a 10.7% premium for a top quality customer experience from an online  retailer.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/07/poor-customer-service-could-cost-uk-plc-850bn/' rel='bookmark' title='Poor customer service could cost UK plc £850bn'>Poor customer service could cost UK plc £850bn</a></li><li><a
href='http://www.internetretailing.net/2009/03/online-shoppers-say-they-want-retailers-to-handle-complaints-online/' rel='bookmark' title='Online shoppers say they want retailers to handle complaints online'>Online shoppers say they want retailers to handle complaints online</a></li><li><a
href='http://www.internetretailing.net/2011/02/customer-service-is-the-x-factor-in-online-retail-study/' rel='bookmark' title='Customer service is the X-factor in online retail: study'>Customer service is the X-factor in online retail: study</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/stellaservice-and-ovum-put-a-value-on-online-customer-service/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Figleaves comes top in online delivery survey</title><link>http://www.internetretailing.net/2010/03/figleaves-comes-top-in-online-delivery-survey/</link> <comments>http://www.internetretailing.net/2010/03/figleaves-comes-top-in-online-delivery-survey/#comments</comments> <pubDate>Tue, 23 Mar 2010 14:19:23 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[customer experience]]></category> <category><![CDATA[delivery]]></category> <category><![CDATA[research]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3382</guid> <description><![CDATA[The lingerie retailer has retained its position at the top of eDigitalResearch's annual eRetail Benchmark Study.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/09/customers-happier-than-ever-when-shopping-online/' rel='bookmark' title='Customers happier than ever when shopping online'>Customers happier than ever when shopping online</a></li><li><a
href='http://www.internetretailing.net/2010/08/figleaves-opts-for-metapack/' rel='bookmark' title='Figleaves opts for MetaPack'>Figleaves opts for MetaPack</a></li><li><a
href='http://www.internetretailing.net/2011/11/almost-one-in-ten-doubt-online-delivery-promises-survey/' rel='bookmark' title='Almost one in ten doubt online delivery promises: survey'>Almost one in ten doubt online delivery promises: survey</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/figleaves-comes-top-in-online-delivery-survey/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Hoberman invests in Made.com</title><link>http://www.internetretailing.net/2010/03/hoberman-invests-in-made-com/</link> <comments>http://www.internetretailing.net/2010/03/hoberman-invests-in-made-com/#comments</comments> <pubDate>Tue, 23 Mar 2010 14:16:20 +0000</pubDate> <dc:creator>Sarah Clark</dc:creator> <category><![CDATA[Customer Focus]]></category> <category><![CDATA[site launch]]></category> <guid
isPermaLink="false">http://www.internetretailing.net/?p=3378</guid> <description><![CDATA[The co-founder of Lastminute.com and founder of MyDeco.com has invested in a new online business that aims to halve the cost of buying contemporary furniture.<h3>Related news</h3><ol><li><a
href='http://www.internetretailing.net/2011/06/office-furniture-site-to-launch-following-success-of-made-com/' rel='bookmark' title='Office furniture site to launch following success of Made.com'>Office furniture site to launch following success of Made.com</a></li><li><a
href='http://www.internetretailing.net/2011/01/n-brown-group-invests-in-acquisitions/' rel='bookmark' title='N Brown Group invests in acquisitions'>N Brown Group invests in acquisitions</a></li><li><a
href='http://www.internetretailing.net/2010/07/dell-crowdsources-laptop-designs-with-threadless/' rel='bookmark' title='Dell crowdsources laptop designs with Threadless'>Dell crowdsources laptop designs with Threadless</a></li></ol>]]></description> <wfw:commentRss>http://www.internetretailing.net/2010/03/hoberman-invests-in-made-com/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
