United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Home » Archive by Month

Article Archive for November 2010

Rise in online sales helps boost Burberry profits
November 16, 2010 – 12:10 pm | Comments Off
Rise in online sales helps boost Burberry profits

Upmarket fashion brand Burberry says online sales rose by 50%, helping the retailer to a rise in profits. The company is currently testing a new global digital commerce platform for release in ‘coming months’.

Industry body seeks to offer “central repository of m-commerce information to bring clarity to the market”
November 16, 2010 – 12:01 pm | Comments Off
Industry body seeks to offer “central repository of m-commerce information to bring clarity to the market”

As reported last week, Tescos’s Nick Lansley and eBay’s Patrick Munden have officially joined The Association of Interactive Media and Entertainment (AIME), The Internet Advertising Bureau (IAB) and Interactive Media in Retail Group (IMRG) in formerly launching the Mobile Commerce Joint Industry Committee (MCJIC)

Kogan launches into UK with pledge to beat rivals’ prices
November 16, 2010 – 11:39 am | Comments Off
Kogan launches into UK with pledge to beat rivals’ prices

Australian entrepreneur Ruslan Kogan has launched into the UK market with a pledge to put an end to ‘rip off Britain’. The move brings to this country a consumer electronics brand that has been operating for five years in its home market.

Figleaves boasts rise in conversion rates
November 16, 2010 – 10:06 am | Comments Off
Figleaves boasts rise in conversion rates

New RightNow technology is helping boost conversion rates on figleaves’ retail site by giving customers the chance to ask questions of service agents at any point during the transaction.

93% of UK retailers not planning to engage mobile shoppers this Christmas with mobile marketing
November 15, 2010 – 3:48 pm | One Comment
93% of UK retailers not planning to engage mobile shoppers this Christmas with mobile marketing

Despite a surge in mobile optimized websites and apps for transactional m-commerce, retailers are being warned that they aren’t getting the most out of the potential for mobile as a marketing channel

UK leads Europe in internet shopping
November 15, 2010 – 12:51 pm | One Comment
UK leads Europe in internet shopping

Some 66% of UK consumers buy online, an ONS report on the E-Society shows, making the UK home to the keenest internet shoppers in Europe.

Majestic Wine online sales strengthen
November 15, 2010 – 11:49 am | Comments Off
Majestic Wine online sales strengthen

Online sales now account for more than 9% of Majestic Wine’s UK retail sales. The company says that customer expectations of a website are ‘constantly evolving’.

John Lewis price promise reaps rewards
November 15, 2010 – 10:06 am | Comments Off
John Lewis price promise reaps rewards

John Lewis says its famous price pledge, ‘Never Knowingly Undersold’, is helping to boost online sales. Ecommerce revenue rose by a third in the week to November 13, compared to the same week last year.

CreditCall seeking trialists to test world’s first Chip and PIN smartphone payment app in the field – but it only works on BlackBerries
November 12, 2010 – 4:12 pm | Comments Off
CreditCall seeking trialists to test world’s first Chip and PIN smartphone payment app in the field – but it only works on BlackBerries

UK businesses can now sign up for CreditCall’s ‘Smartphone Payment Acceptance Trial’ and be the first in the world to accept Chip & PIN credit and debit card payments with their smartphone. The CardEase Mobile application uses a certified PIN pad in connection with a BlackBerry smartphone

Tesco ensures its new iPhone grocery app performs using SciVisum app monitoring
November 12, 2010 – 4:08 pm | Comments Off
Tesco ensures its new iPhone grocery app performs using SciVisum app monitoring

Its all very well releasing a retail app and waiting for the bucks to start rolling in, but how do you know its working properly? Well, Tesco has become the launch customer for SciVisum, a dynamic website monitoring service which has rolled out an iPhone application monitor to do just that

Social commerce set to be key in 2011
November 12, 2010 – 1:25 pm | 2 Comments
Social commerce set to be key in 2011

Social commerce will lead an explosion of new shopping channels in 2011, says Ovum analyst Christine Bardwell. She predicts that retailers will also be looking to integrate m-commerce into their businesses – and should also have their eye on the potential of internet-connected televisions.

Discount retailer offers discount returns
November 12, 2010 – 12:30 pm | Comments Off
Discount retailer offers discount returns

Discount retailer Collect+ is offering discount returns to shoppers who opt to pay to send back the goods even before they order.

Guest comment: Turning Christmas surfers into real shoppers
November 12, 2010 – 10:30 am | Comments Off
Guest comment: Turning Christmas surfers into real shoppers

How can retailers and brands make sure they attract people to their site this Christmas – and turn them into buyers at what is the most important part of the year for many retailers. Mathias Duda of FACT-Finder explores ways that retailers can use search and navigation to best effect.

Hut Group buys Lookfantastic Group for £19.4m
November 11, 2010 – 1:39 pm | Comments Off
Hut Group buys Lookfantastic Group for £19.4m

The Hut Group says it has boosted its strategy of moving further into the luxury goods market with this week’s purchase of the Lookfantastic Group.

Weekly milk&more orders on the rise
November 11, 2010 – 12:57 pm | Comments Off
Weekly milk&more orders on the rise

Dairy foods company Dairy Crest says its milk&more service is helping some of its depots record steady doorstep sales, despite a wider fall of 7% in its milk delivery market. The company said the service, which allows customers to order as late as the night before for next morning delivery, is making progress.

Coupons and vouchers will be the dominant mobile marketing channel by 2015, say the networks
November 11, 2010 – 11:40 am | Comments Off
Coupons and vouchers will be the dominant mobile marketing channel by 2015, say the networks

Two thirds of mobile operators believe that coupons and vouchers will become the dominant form of mobile marketing by 2015, with 58% predicting that SMS- and MMS-based messaging would be the second most widely accepted form of mobile advertising in the next five years, followed by search with 45%

Sainsbury’s reports online growth of more than 25%
November 10, 2010 – 4:58 pm | Comments Off
Sainsbury’s reports online growth of more than 25%

Online grocery sales at supermarket Sainsbury’s are growing by more than 25%, the retailer said today. At the same time it said it welcomed a record number of visitors across its channels, with more than 20m transactions a week.

M&S aims for £1bn in multichannel revenues
November 9, 2010 – 11:00 am | Comments Off
M&S aims for £1bn in multichannel revenues

Marks & Spencer’s chief executive Marc Bolland has today set out a three-year plan for growth that includes growing its multichannel service to up to £1bn in sales, while also moving it into international markets.

October sales growth slows online
November 9, 2010 – 10:30 am | Comments Off
October sales growth slows online

Online trading recorded its second lowest growth figure of the year in October, according to today’s BRC-KPMG Retail Sales Monitor, which showed high street growth also fell back.

ASOS moves towards becoming ‘global’ fashion player
November 8, 2010 – 5:16 pm | One Comment
ASOS moves towards becoming ‘global’ fashion player

Online fashion trader ASOS has reported a 120% rise in international sales as it moves towards its aim of becoming a ‘global fashion destination’. Some 37% of its sales now come from overseas, where the retailer now has three dedicated international websites and is a leader in more markets besides.