Comments on: Guest comment: Mastering website performance to combat abandoned transactions http://www.internetretailing.net/2010/07/guest-comment-mastering-website-performance-to-combat-abandoned-transactions/ News, insight and analysis for Europe's ecommerce and multichannel retail professionals Thu, 09 Feb 2012 14:07:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Stephen Meredithhttp://www.internetretailing.net/2010/07/guest-comment-mastering-website-performance-to-combat-abandoned-transactions/comment-page-1/#comment-15633 Stephen Meredith Tue, 27 Jul 2010 17:26:14 +0000 http://www.internetretailing.net/?p=5803#comment-15633 There is a new breed of Web performance testing tools designed to not only test the functionality and load capacity of Web applications during the development stages but that can also monitor the real-time performance of the site from the user perspective taking into consideration local network speeds from various locations across the planet. This alerts Web masters at the first sign of a performance issue in time to deal with it before it becomes a major problem. One such testing tool is StressTester from Reflective Solutions and its sister montoring product Sentinel. Both tools are extremely easy to learn and use, do not require any specialist scripting knowledge and are a fraction of the cost of traditional enterprise class testing tools. There is a new breed of Web performance testing tools designed to not only test the functionality and load capacity of Web applications during the development stages but that can also monitor the real-time performance of the site from the user perspective taking into consideration local network speeds from various locations across the planet. This alerts Web masters at the first sign of a performance issue in time to deal with it before it becomes a major problem. One such testing tool is StressTester from Reflective Solutions and its sister montoring product Sentinel. Both tools are extremely easy to learn and use, do not require any specialist scripting knowledge and are a fraction of the cost of traditional enterprise class testing tools.

]]> By: Kevinhttp://www.internetretailing.net/2010/07/guest-comment-mastering-website-performance-to-combat-abandoned-transactions/comment-page-1/#comment-12772 Kevin Thu, 08 Jul 2010 17:00:22 +0000 http://www.internetretailing.net/?p=5803#comment-12772 Hi Graham, I enjoyed reading your article. It shines a light on an area which is often neglected and overlooked by companies running web sites. It is just so easy to focus your efforts on all the other aspects of a web site that impact customer experience and to forget that the fundamentals need to work well all the time. To help companies tackle this problem, I’ve developed a product called SessionCam which has a monitoring capability which uses actual, real-time customer visits to a web site to monitor the performance and availability being achieved. It’s an innovative approach because it is based on the customer’s experience rather than traditional IT monitoring methods such as pinging a server to see if it’s still working. I’ve recently added a blog post about this here: <a href="http://www.sessioncam.com/Blog/July-2010/Using-actual-customer-experience-for-monitoring.aspx" rel="nofollow">http://www.sessioncam.com/Blog/July-2010/Using-actual-customer-experience-for-monitoring.aspx</a> Do you have any views on the best way for companies to monitor their web sites to help manage performance? Hi Graham,

I enjoyed reading your article. It shines a light on an area which is often neglected and overlooked by companies running web sites. It is just so easy to focus your efforts on all the other aspects of a web site that impact customer experience and to forget that the fundamentals need to work well all the time.

To help companies tackle this problem, I’ve developed a product called SessionCam which has a monitoring capability which uses actual, real-time customer visits to a web site to monitor the performance and availability being achieved. It’s an innovative approach because it is based on the customer’s experience rather than traditional IT monitoring methods such as pinging a server to see if it’s still working. I’ve recently added a blog post about this here: http://www.sessioncam.com/Blog/July-2010/Using-actual-customer-experience-for-monitoring.aspx

Do you have any views on the best way for companies to monitor their web sites to help manage performance?

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