Royal Mail has launched a new e-commerce tool designed to help retailers expand into new sales channels.

The Royal Mail E-commerce Engine is designed to allow retailers to manage their business, from sales orders and pricing to returns and stock control, through a single platform.

It works as an online tool that integrates with existing processes and is designed to complement the company’s delivery and warehousing services.

Dan Hewett, head of small business goods fulfillment at Royal Mail, said: “Opportunities in the online retail market continue to increase as the range of sales channels expands and many businesses either don’t have the time or expertise to take advantage of them in a cost effective way.

“The Royal Mail E-commerce Engine has been developed to give small and medium sized companies the capability to open and exploit new online sales channels efficiently, while ensuring excellent customer service remains at the core of their business.”

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