New neurological research from CA has found that participants had to concentrate up to 50% more when using badly performing websites, while facial muscle and behavioural analysis of the subjects also revealed greater agitation and stress.

The three UK retailers are up against US firms eSpares, HSN and Walmart in the short list for the prestigious annual award.

The retailer’s long-awaited UK ecommerce website will handle online transactions from shoppers in nine countries across Europe as well as the UK, the retailer has revealed.

CJ will manage Buy.com affiliate networks in the UK, France, Germany, Italy and Spain.

The fashion retailer is using an online customer service solution from Eptica and reports that only 6.7% of its web self-service users now send an email enquiry.

Video of the presentations at our most recent JumpStart event is now available to view online for those that missed out on attending on the day

On February 24th, Sofortüberweisung.de announced that, together with its partner Deutsche Kontor, that it has founded its own bank, the Sofort Bank. Addressing e-retailers, Sofort Bank offers a business account with several services.

Online sales were only 5% higher in January 2010 than they were in January 2009, according to the latest IMRG Capgemini e-Retail Sales Index.

M&S was the top overall online retail performer on the strength of its clear and detailed product pages and market-leading telephone support service, says eDigitalResearch.

A video of a presentation by Microsoft at the prestigious TED conference provides a glimpse of how augmented reality could link together both online and in-store retailing.

One third of orders now include a product that was recommended by its new behavioural merchandising solution, the retailer has revealed.

Marks & Spencer languishes in 12th place for accessibility, despite topping the table in usability, according to a study of twenty leading retail websites conducted by Webcredible.

Average order values topped £150 in the run up to Valentine’s Day, compared to just £90 in 2009, says Coremetrics.

Data quality provides for more efficient processes in retailing and higher customer satisfaction. However, the quality of addresses is generally not the best, due to inconsistencies, gaps, and multi-language problems. Data quality tools help retailers keep their employees and processes efficient and their customers satisfied.

Search marketing agency Greenlight predicts that investment in ‘TwitFaceSpace’ will continue to rise this year and that ‘winning the click’ will be more important than ever…

The department store chain is to use Sterling Order Management to deliver a seamless cross-channel shopping experience.

Described as the largest ever UK home delivery contract, Hermes will launch a range of service enhancements for Next “to ensure the retailer remains at the forefront of the home delivery market.”

Registration is now open for our next free-to-attend JumpStart event, this time focusing on ecommerce platforms, to be held in London on Wednesday 10 March.

The fashion etailer’s new hosting contract includes a managed and fully redundant hosting environment.

The full findings of Adobe Scene7′s annual worldwide survey of the effectiveness and planned adoption of advanced customer experience elements by those selling over the web are now available.