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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Article Archive for January 2010

Faith Shoes picks MetaPack for extra delivery options
January 8, 2010 – 2:20 pm | Comments Off
Faith Shoes picks MetaPack for extra delivery options

The footwear retailer has been able to easily extend delivery options for customers by using MetaPack to manage its online deliveries.

41% of consumers plan to spend more online next Christmas
January 8, 2010 – 2:18 pm | Comments Off
41% of consumers plan to spend more online next Christmas

The boom in online shopping this festive season is set for further growth in 2010, according to a new survey by eDigitalResearch.

Half of Christmas shoppers looked for green credentials when buying online
January 8, 2010 – 2:15 pm | One Comment
Half of Christmas shoppers looked for green credentials when buying online

One in four shoppers now expect retailers to use green energy and services, with many now suffering from ‘eco-guilt’ about their online shopping

Marks & Spencer reports 32% increase in online sales
January 8, 2010 – 2:12 pm | Comments Off
Marks & Spencer reports 32% increase in online sales

Group sales were up 2.6% overall during the last quarter of 2009, the retailer reports.

Spam and social media top the year’s email trends
January 8, 2010 – 2:08 pm | One Comment
Spam and social media top the year’s email trends

The top trends in 2009 included yet more spam and phishing and the rise of the social media inbox, according to Return Path’s Top Email Trends in 2009 report.

Online Christmas shopping boom continues through the New Year
January 5, 2010 – 2:30 pm | 4 Comments
Online Christmas shopping boom continues through the New Year

There was no fall off in online sales close to Christmas this year, as consumers continued to shop til they dropped right through Christmas Day, Boxing Day and beyond.

Customer satisfaction improves, but continues to lag behind the US
January 5, 2010 – 2:27 pm | 2 Comments
Customer satisfaction improves, but continues to lag behind the US

Internet pure plays continue to outperform multichannel retailers, with Amazon topping ForeSee’s Online Retail Satisfaction Index with a score of 83 and B&Q and Ticketmaster at the bottom with only 65.

Boxing Day was John Lewis’ biggest ever for online visitors
January 5, 2010 – 2:23 pm | 5 Comments
Boxing Day was John Lewis’ biggest ever for online visitors

Boxing Day traffic peaked at between 11am and noon, with Christmas Day seeing an online purchase every 10 seconds.

Home Delivery Network buys DHL’s UK domestic parcels business
January 5, 2010 – 2:20 pm | One Comment
Home Delivery Network buys DHL’s UK domestic parcels business

The two delivery companies have also entered a wider preferred supplier relationship which will see HDN continuing to use the DHL Domestic brand in the short term.

Ocado sees sales rise 49% in the week before Christmas
January 5, 2010 – 2:18 pm | One Comment
Ocado sees sales rise 49% in the week before Christmas

Overall, sales in the four weeks to Boxing Day were 30% up on 2008 with average customer spend reaching £136.

Letter from Germany: The top ten online retailers
January 5, 2010 – 2:15 pm | One Comment
Letter from Germany: The top ten online retailers

The editor of InternetRetailing.net’s soon-to-be-launched German edition reveals the country’s top ten online retailers, and plans for two large consumer electronic retailers to return to selling over the web.