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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Article Archive for October 2009

Buy.com opens UK site to capture Christmas shoppers
October 23, 2009 – 2:38 pm | Comments Off
Buy.com opens UK site to capture Christmas shoppers

US online retailer Buy.com has opened sites in the UK, Germany and France in time for the Christmas rush.

77% of online consumers say they’ve experienced ecommerce website issues this year
October 23, 2009 – 2:35 pm | 2 Comments
77% of online consumers say they’ve experienced ecommerce website issues this year

53% of online British adults say they are transacting more online this year, but three quarters say they are still experiencing issues with ecommerce sites.

La Perla picks CTG for international site
October 23, 2009 – 2:30 pm | Comments Off
La Perla picks CTG for international site

The high-end lingerie retailer has launched a global ecommerce site that supports 26 countries, six languages and three currencies.

Asos picks up four gongs at first Ecommerce Awards
October 23, 2009 – 2:27 pm | One Comment
Asos picks up four gongs at first Ecommerce Awards

The fashion etailer grabbed four awards, including the peer-voted Online Gold Award, while Sainsburys and Ocado picked up two each.

Guest Comment: How to re-engage your email inactives
October 23, 2009 – 2:23 pm | 4 Comments
Guest Comment: How to re-engage your email inactives

No matter how well thought through or streamlined your acquisition strategy, the inevitable fact is that response rates for email marketing campaigns begin to drop almost immediately after a consumer joins a list. Here Simone Barratt, MD at e-Dialog International, shares strategies you can employ to re-engage these consumers…

Gap confirms UK online offering intentions
October 20, 2009 – 2:47 pm | Comments Off
Gap confirms UK online offering intentions

The US clothing retailer has told investors that it will be launching an online business in the UK in 2010.

Home Delivery Network announces sub-2kg ‘Lite’ service
October 20, 2009 – 2:42 pm | One Comment
Home Delivery Network announces sub-2kg ‘Lite’ service

The carrier is rolling out a sub-2kg parcel service, HDN Lite, to compete directly with Royal Mail’s second class offering — and has already signed up 2m parcels from existing customers.

Parcel2Go offers SMEs ‘Light’ package
October 20, 2009 – 2:41 pm | Comments Off
Parcel2Go offers SMEs ‘Light’ package

The online parcel delivery service has launched a service to allow smaller businesses to send parcels of up to 3kg for £3.99.

77% of etailers think postal strikes will put customers off online shopping
October 20, 2009 – 2:38 pm | 2 Comments
77% of etailers think postal strikes will put customers off online shopping

The vast majority of online retailers believe postal strikes will discourage consumers from shopping online in the run up to Christmas, according to a membership poll by trade body IMRG.

Global eCommerce Summit — and 33% discount
October 20, 2009 – 2:36 pm | One Comment
Global eCommerce Summit — and 33% discount

To round off the conference season, Internet Retailing will be heading to Monaco next week for the EMOTA/Shop.org Global eCommerce Summit. Join us for our panel, and as an IR.net subscriber you can also get 33% off the price.

Guest Comment: How to increase sales and brand engagement with interactive video
October 20, 2009 – 2:34 pm | 3 Comments
Guest Comment: How to increase sales and brand engagement with interactive video

In a world where every online retailer is searching for ways to raise their conversion rate, Adobe Scene7′s Sheila Dahlgren makes the case for interactive video, where customers can change the content on the fly to get to the information they want to see…

Marks & Spencer revamps website
October 16, 2009 – 2:48 pm | Comments Off
Marks & Spencer revamps website

The new look M&S website includes a wide range of new features and the retailer is running a short-term promotion offering free deliveries on all UK orders and international orders over £90.

Amazon.co.uk offers free delivery on all items
October 16, 2009 – 2:46 pm | 2 Comments
Amazon.co.uk offers free delivery on all items

The etail giant has removed the £5 minimum spend for free delivery that it introduced in the run-up to last Christmas.

House of Fraser signs £33.7m multi-channel deal with DHL
October 16, 2009 – 2:45 pm | Comments Off
House of Fraser signs £33.7m multi-channel deal with DHL

The department store chain’s new delivery contract will run until 2012 and covers both ecommerce deliveries and items such as the wedding list service.

John Lewis assures customers Royal Mail strike won’t affect deliveries
October 16, 2009 – 2:43 pm | One Comment
John Lewis assures customers Royal Mail strike won’t affect deliveries

The department store chain has issued a statement outlining how it will make sure deliveries will remain unaffected by a postal strike.

Royal Mail strike could cost retailers £270 million, says Kelkoo
October 16, 2009 – 2:41 pm | Comments Off
Royal Mail strike could cost retailers £270 million, says Kelkoo

The price comparison service has commissioned CEBR to conduct a detailed analysis of the financial impact of the Royal Mail strike.

Non-food, non-store sales up 11.9% in September
October 16, 2009 – 2:39 pm | One Comment
Non-food, non-store sales up 11.9% in September

The latest figures from the British Retail Consortium show that sales were 11.9% higher in September 2009 compared to a year ago, compared to an overall retail sales increase of only 2.8%.

Amazon launches stand alone online shoe shop in the UK
October 12, 2009 – 10:46 am | Comments Off
Amazon launches stand alone online shoe shop in the UK

Javari offers free next day delivery, free returns and a price match guarantee.

UK marketers come top for segmented, multi-channel marketing
October 12, 2009 – 10:42 am | Comments Off
UK marketers come top for segmented, multi-channel marketing

68% of UK marketers deliver multi-channel marketing messages based on customer segments, according to new research from ExactTarget — but only 35% know which channels their customers prefer.

Hotpoint, Sharp and Toshiba add customer reviews to their websites
October 12, 2009 – 10:37 am | Comments Off
Hotpoint, Sharp and Toshiba add customer reviews to their websites

The three brands are using Reevoo to add customer reviews to their websites.