Comments on: 60% of EU cross-border orders can’t be completed http://www.internetretailing.net/2009/10/60-of-eu-cross-border-orders-cant-be-completed/ News, insight and analysis for Europe's ecommerce and multichannel retail professionals Thu, 09 Feb 2012 11:27:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Quand le shopping se met à l’heure des réseaux sociaux… | Wow Effect !http://www.internetretailing.net/2009/10/60-of-eu-cross-border-orders-cant-be-completed/comment-page-1/#comment-955 Quand le shopping se met à l’heure des réseaux sociaux… | Wow Effect ! Tue, 24 Nov 2009 09:59:15 +0000 http://www.internetretailing.net/?p=1856#comment-955 [...] une dernière étude de la Commission Européenne, dans plus de la moitié des pays de l’Union (les plus mal loti étant la Lituanie, la Bulgarie, [...] [...] une dernière étude de la Commission Européenne, dans plus de la moitié des pays de l’Union (les plus mal loti étant la Lituanie, la Bulgarie, [...]

]]> By: Roopehttp://www.internetretailing.net/2009/10/60-of-eu-cross-border-orders-cant-be-completed/comment-page-1/#comment-61 Roope Fri, 30 Oct 2009 16:00:39 +0000 http://www.internetretailing.net/?p=1856#comment-61 That's one side of the story, sure... We sell lights, which for technical (type of plug, voltage, etc.) as well as warranty reasons can't be sold for use outside of the UK. We only promote our website within the UK, and our shopping cart only offers UK delivery options and only accepts UK delivery addresses. Yet we frequently get customers from other parts of Europe and the Americas completing the checkout (basically, where it says 'city or town' they write 'Boston Massachusetts USA', etc.!). We then have to refund the money and contact the customer to explain that we really really cannot ship outside of the UK. I'm sure there are some clever ways of configuring things so that non-UK buyers simply don't get to the shopping cart, but it seems silly that we should have to go to that length, when of course the great majority of our customers are from the UK. The point being, sometimes there really are good reasons why "cross-border orders can't be completed"... That’s one side of the story, sure…

We sell lights, which for technical (type of plug, voltage, etc.) as well as warranty reasons can’t be sold for use outside of the UK.

We only promote our website within the UK, and our shopping cart only offers UK delivery options and only accepts UK delivery addresses. Yet we frequently get customers from other parts of Europe and the Americas completing the checkout (basically, where it says ‘city or town’ they write ‘Boston Massachusetts USA’, etc.!). We then have to refund the money and contact the customer to explain that we really really cannot ship outside of the UK.

I’m sure there are some clever ways of configuring things so that non-UK buyers simply don’t get to the shopping cart, but it seems silly that we should have to go to that length, when of course the great majority of our customers are from the UK.

The point being, sometimes there really are good reasons why “cross-border orders can’t be completed”…

]]> By: Ann-Marie Fleminghttp://www.internetretailing.net/2009/10/60-of-eu-cross-border-orders-cant-be-completed/comment-page-1/#comment-60 Ann-Marie Fleming Fri, 30 Oct 2009 15:22:19 +0000 http://www.internetretailing.net/?p=1856#comment-60 We have been trying to expand our online business, which focuses on products to help senior dogs, into the UK and other areas within Europe. Do you have any suggestions for online retailers from other countries, such as Canada, looking to break into these markets? We do provide shipping options and payment options for international orders, but so far haven't had any real success. thanks Ann-Marie We have been trying to expand our online business, which focuses on products to help senior dogs, into the UK and other areas within Europe. Do you have any suggestions for online retailers from other countries, such as Canada, looking to break into these markets? We do provide shipping options and payment options for international orders, but so far haven’t had any real success.

thanks
Ann-Marie

]]>