Online flower retailer 1-800-Flowers has launched a transactional store on its Facebook page, allowing users to order gifts without leaving the social networking website.

The UK’s largest independent photographic retailer is to install a multi-channel commerce system that will span its stores, back office operation, distribution centre and website.

The online cycle retailer’s website is now available in Spanish, German and Japanese, with French to follow soon.

The UK’s second largest bookseller has launched a dedicated North American web site, as a first step in an international expansion drive.

New research has found that most customers would rather look through online help or ask a question by email than talk to a customer service rep on the phone.

The e-retail trade body would like to see credit card companies providing age verification services for online retailers.

In a long-anticipated move, the supermarket has added non-food lines to its website.

A new web-based software solution is designed to help online retailers monetise all of their traffic — not just the portion that makes a purchase.

The US shopping giant is allowing users of its Sears and Kmart community sites to login in with many widely-held identities, including those from MySpace, Twitter, Facebook, Google, Yahoo, Windows Live and OpenID.

New research from Return Path has found that 38% of email marketers mistakenly assume that messages have been successfully delivered if they don’t bounce, and 26% believe their messages never get blocked at all.