Click here
United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on customers

Industry

People, research, events, legislation and more

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

Featured

Content in this category is featured in the carousel at the top of the page.

Deutschland

News, analysis and insights on the German eCommerce and Multichannel Retail market.

Home » Archive by Month

Article Archive for June 2009

Asos lays out plans, reveals operational details
June 30, 2009 – 4:21 pm | Comments Off

Asos has provided a wealth of detail about its future expansion plans and its current operational performance in its final results for the year to end March.

eCommerce begins to arrive on Twitter
June 30, 2009 – 4:20 pm | Comments Off

US retailer Overstock.com has signed up for a new service that enables retailers to gather tweets from all their Twitter accounts on one branded promotional page — and further ecommerce developments are on the cards.

Internet Retailing 2009: Dell to discuss new channels and new markets
June 30, 2009 – 4:14 pm | Comments Off

Angus Cormie, head of e-business at Dell Consumer EMEA, will be telling delegates at this year’s Internet Retailing conference on October 13 about the PC manufacturer’s investments in new markets and new channels.

HMV Group reports online sales up 60% at Waterstone’s, 16% at HMV
June 30, 2009 – 4:13 pm | Comments Off

Overall like for like sales have dropped 3.8% at Waterstone’s and increased 1.9% at HMV, the group reports in its preliminary results for the year to 25 April 2009.

Asda adds ratings and reviews to non-food range
June 30, 2009 – 4:11 pm | Comments Off

The grocer is adding a Bazaarvoice-powered rating and reviews service to Asda Direct and the George clothing range.

Comet reports 100% first time customer enquiry resolution rate
June 30, 2009 – 3:52 pm | Comments Off

Since first introducing RightNow’s Knowledgebase, Comet says it has cut emails into the customer care team by 50%, has a customer self-service rate of 94.1% and a 100% first time resolution to customer enquiries and issues.

UKFast offers prizes for online business ideas
June 26, 2009 – 4:32 pm | Comments Off

Got plans for a new ecommerce project? The UKFastTrack project is offering a £15,000 package of prizes to ten entrepreneurs with winning concepts for new online businesses.

UK online retail spending to more than double by the end of 2011
June 26, 2009 – 4:31 pm | Comments Off

Internet retail spending will grow by £12.3 billion to £21.3 billion by the end of 2011, according to new research from Experian and PayPal

Woolworths makes its return online
June 26, 2009 – 4:29 pm | Comments Off

Shop Direct Group has opened the virtual doors of the new Woolworths.co.uk online-only store.

Intern responsible for Habitat Twitter debacle
June 26, 2009 – 4:28 pm | Comments Off

Mis-tweets were sent by an ‘overenthusiastic intern’ who is no longer working for the retailer, Habitat has admitted.